HOLD POOL - F&B Assistant - Ascot 2026

LaplandUK; Greenham; Remote; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Paid training

Free hot meal per day

Free coffee, tea and soft drinks

20% discount in LaplandUK shops

Free parking off-site

Job summary

LaplandUK is seeking passionate Food and Beverage Assistants to join our Ascot-based team during the live event. You will engage with families, serve delicious food and drinks, and ensure a memorable Lapland experience in a fast-paced setting.

Based at our Ascot site, you’ll follow operating procedures, learn about products, and participate in training sessions. Perks include meals, beverages, and excellent staff benefits during the event period.

Qualifications

• Face-to-face guest service experience preferred.
• Strong verbal communication and friendly demeanor.
• Willingness to learn and adapt in a fast paced environment.

Responsibilities

• Greet guests in cafes and restaurants and provide friendly service.
• Prepare and serve food and drinks following LaplandUK procedures.
• Engage with families to enhance the Lapland experience.

Skills

Customer service

Communication

Team player

Job description

About Lapland

We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year.

LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences.

This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels.

Role Overview - FOOD AND BEVERAGE ASSISTANT

Food and Beverage Assistants are key members of the team at LaplandUK as they are the face of Lapland while guests are in our cafes and restaurants. The role is a great opportunity for enthusiastic guest focused individuals to join a friendly team in a fast paced and collaborative environment. Based at our Ascot event site the F&B Assistants will be responsible for engaging with families and serving them with delicious food and drinks which are a key part of the Lapland experience.

Responsibilities

Consistently meet and exceed customers’ expectations, by welcoming guests into our cafes and restaurants and engaging with the families while following the Lapland operating procedures and sequence of service.

Consistently follow Food Hygiene processes when preparing and presenting food and drinks.

Immerse yourself in the Lapland narrative.

Have a thorough knowledge of all the products in the F&B outlets and have the ability to make appropriate recommendations to the guests.

Follow all relevant costume and process standards.

Attend any training as required.

Key Attributes

• Enthusiastic and willing to learn and be part of Lapland.
• Bright and articulate - Excellent verbal communication skills.

Where is Lapland?

Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.

Key Dates

• PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2026 and the beginning of November 2026, training is mandatory.
• LIVE EVENT: Thursday 5th November - Thursday 24th December 2026
• Hourly pay of £12.75 per hour, plus holiday pay which is paid at the end of your contract
• Free hot meal per day
• Free coffee, tea and soft drinks
• 20% discount in LaplandUK retail shops on selected dates
• Free Parking Off-Site at Ascot Racecourse (shuttlebus direct to event site)
• Shuttlebus from Ascot Train Station to event site.

Working for LaplandUK is unlike any other role. By ‘Honouring Childhood Together’, we create memorable moments that families cherish forever. We can’t wait to welcome you to our secret, magical world this year!

Customer Facing Role Requirements Where the Worker is in costume, will be expected to:

• Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
• Have neatly groomed, natural coloured hair, and as an elf, have all long hair in plaits.
• If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
• Arrive on shift with none or natural make-up (foundation if worn must look like your natural skin tone); minimal mascara, no false eye lashes and no false or painted nails.
• No tattoos are permitted from the collar bone up for all customer facing roles. In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer facing roles on site
• Leave all watches, including smart watches and phones securely in your locker.

Please note we require a minimum commitment of 3 shifts per week.