HNW / Private Clients Claims Technician

Exchange Street Executive Search; Bristol; Remote; GBP 40,000 - 60,000; Full time

Job summary

A claims management firm is seeking a remote claims handler to manage high net worth claims from cradle to grave. The ideal candidate will have a background in domestic property claims and high levels of customer service skills. You will work closely with brokers, insurers, and policyholders, ensuring smooth operations. The company supports qualification for Cert CII or Cert CILA, emphasizing a team culture focused on quality and development. Interested applicants should apply online or contact Craig Dyson for more information.

Qualifications

• Prior experience handling household claims is essential.
• Ability to communicate clearly with high-net-worth clients.
• Willingness to obtain professional qualifications if not already held.

Responsibilities

• Handle claims from initiation to settlement.
• Act as a point of contact for brokers, insurers, and policyholders.
• Support field adjusters in the claims process.

Skills

Experience in domestic property claims

Ability to stay calm under pressure

Education

Cert CII or Cert CILA

Job description

You’ll already know your way around household claims.

And if you’ve worked with high net worth or private client policies before, you’ll know they come with a different kind of expectation — faster service, more complex risks, and often a broker in the middle chasing answers.

That’s where you come in.

This is a remote role supporting a specialist HNW team. You’ll handle claims cradle to grave and act as a key point of contact for brokers, insurers, and policyholders. You’ll also support field adjusters, making sure everything runs smoothly from notification through to settlement.

If you’ve got Cert CII or Cert CILA, great. If not, they’ll support you to get qualified. What’s more important is your background in domestic property claims and your ability to stay calm, credible and clear when speaking to clients who expect a high level of service.

The team has a strong reputation for technical quality and a culture of development — the kind where people back you to improve and know their stuff without making it a competition.

Interestedapplicants should apply online or forward their CV’s to Craig Dyson at Exchange Street Claims (phone number removed) / (url removed) Job Ref : CD253. For all other vacancies, take a look at our website - (url removed)