Hire Service Manager

Severn Trent Plc; Coventry; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

28 days holiday

Car allowance

Annual bonus

Pension scheme

Sharesave

Training and development

EV scheme

Family-friendly policies

Volunteer days

Job summary

Severn Trent Plc is seeking a Hire Service Manager to lead the day-to-day delivery of the Hire Service, ensuring a reliable, customer-focused operation across sites such as Shelton, Derby and Coventry. The role includes overseeing the team and financial performance, identifying cost-saving opportunities, and driving continuous improvement in service delivery.

You will collaborate with cross-functional teams, develop strategic plans, manage supplier performance, and coach staff to achieve high

Qualifications

• Experience leading a large, fast-paced operation.
• Strong commercial mindset and ability to deliver meaningful change.
• Experience in developing strategic plans and business cases.
• Managing supplier performance and cost drivers.
• Ability to coach and develop others while maintaining customer service focus.

Responsibilities

• Lead day-to-day delivery of Hire Service, ensuring reliable, efficient, customer-focused operations.
• Oversee the team and financial performance, identifying cost reduction opportunities.
• Mentor and develop Hire Service personnel for high performance.
• Drive continuous improvement to enhance efficiency and meet evolving needs.
• Present business cases to boards to secure funding and strategic decisions.

Skills

Leadership

Cost reduction

Stakeholder management

Change management

Team development

Job description

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Salary (£): £49,740.18 - £65,000 depending on experience + £400 per month car allowance

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

Here in Developer Services, we’re committed to providing outstanding service to our customers. That’s why we’re proud to be recognised as a leading service provider in our field. But we’re not content to rest on our laurels. Our ambition is to be market‑leading in everything we do, by being easy to deal with, offering value for money, and creating an awesome place to work. To achieve this, we need great people who are passionate about playing their part in our journey. If you’re looking for a career that’s both challenging and rewarding, we’d love to talk to you.

We’re looking for our nextHire Service Managerto join the team. Read on for all the details…

EVERYTHING YOU NEED TO KNOW

As our Hire Service Manager, you’ll lead the day‑to‑day delivery of our Hire Service, ensuring we provide a reliable, efficient and customer‑focused service across the business. The team regulary holds meetings in Shelton, Derby and Coventry mostly so flexibility to travel to these sites.

You’ll oversee the team and the financial performance of the function, while identifying opportunities to reduce hire costs, improve how we manage our equipment and make smarter hire‑versus‑buy decisions.

Working closely with teams across the organisation, you’ll help us deliver great service today while finding more efficient and sustainable ways of working for the future.

Some of your accountabilities for the role:-

• Work with the business and external industry groups, supporting the Supply Chain Business Lead to shape and develop the Hire Service strategy, utilising cross industry knowledge to design fit for purpose solutions for each area of STW with associated cost models.
• Accountable for a team delivering cost reduction across the business
• Lead, mentor and develop all Hire Service personal to ensure high performance. Professional growth and alignment with service standard.
• Identify and lead continuous improvement initiatives within Hire Service to enhance operational efficiency and better meet evolving customer needs and expectations.
• Effectively improve a wide span of metrics such as customer (internal) compliance; operational expenditure; supplier performance; carbon emissions. Drive performance of a fast‑paced environment where time is critical.
• Develop and leverage a strong internal and external network to generate ideas and build support for change that will create value by improving performance, reducing costs, or increasing revenue.
• Proactively use internal and external networks to gain industry insights, knowledge and information which could influence the overall Hire Service strategy.
• Provide direction, guidance and expertise to operational Hire Service Business in shaping their customer offers and business plans throughout the change life cycle to ensure that impacts are understood, benefits are realised, and activities are aligned to the long‑term business strategy.
• Ensure the delivery and implementation of the Hire Service OpEx Reduction Projects, taking personal accountability for the outcome(s) and the identification of, and gaining commitment from, benefit realisation owners.
• Present tailored information and business cases to boards, articulating the position to secure funding and/ or enable key strategic decisions to be made.
• Design supporting structures, roles, competencies, objectives as well as operating procedures, reporting and assurance to underpin the Hire Service offerings.
• Promote and embrace a culture of health, safety and wellbeing that complies with all company policies and statutory requirements.

WHAT YOU’LL BRING TO THE ROLE

In order to succeed in this role, you’ll have experience leading a large, fast‑paced and business‑critical operation, ideally within a complex supply chain environment. You’ll be a confident, results‑driven leader with a strong commercial mindset and the ability to quickly assess challenges, identify opportunities and deliver meaningful change.

You’ll be skilled at building strong relationships and influencing stakeholders at all levels, from senior leaders through to frontline teams. You’ll also bring experience in developing strategic plans, preparing business cases, managing supplier performance and using commercial and operational insight to drive better outcomes. Most importantly, you’ll be a collaborative leader who can coach and develop others while keeping excellent customer service at the heart of everything you do.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award‑winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• £49,740.18 - £65,000 depending on experience + £400 per month car allowance
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year fully paid maternity and adoption leave)
• Two volunteering days per year

WHATS NEXT?