Hire & Sales Coordinator - Nottingham

GAP Group Ltd.; Nottingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Hire & Sales Coordinator to join their dynamic team. In this pivotal role, you will be the first point of contact at depots, ensuring customer satisfaction and driving sales through effective communication and organization. Your responsibilities will include managing hire desk operations, processing customer inquiries, and maintaining stock levels to meet demand. With a focus on personal and professional growth, this role offers a fantastic opportunity to develop your career in a supportive environment. If you have a passion for customer service and thrive in a fast-paced setting, this is the perfect role for you.

Benefits

Profit Share

Loyalty Holidays

Staff Social Fund

Contributory Pension Scheme

Life Assurance

Cycle to Work Scheme

Health & Wellness Programs

Qualifications

• Experience in a high-volume hire desk role is essential.
• Proficient in customer service and effective communication.

Responsibilities

• Manage hire desk administration and customer queries.
• Ensure stock levels meet customer demand and maximize sales.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

IT Skills (MS Office)

Teamwork

Tools

MS Office (Outlook, Excel)

Job description

Gap Group Careers Website: All Vacancies

Location: Unit 19, Easter Park, Nottingham, NG72PX

Contract Hours

42.50

About the Role

Our team is the best in the industry – is it time for you to join us? The Role: Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers, and small hand tools to companies within the construction, utilities, and infrastructure sectors.

As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success by building strong customer relationships, understanding their hire needs, and ensuring we can meet them. This is a challenging, fast-paced, and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the HSC will include:

1. Processing all hire desk administration including customer and supplier queries
2. Managing approx. 40-50 incoming and outgoing hires per day
3. Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
4. Load checking vehicles and working effectively with the depot team of drivers and fitters
5. Resolving customer complaints and supplier issues efficiently

About You

Successful applicants should demonstrate the following:

1. Previous experience of working within a high-volume hire desk role is essential
2. Excellent customer service skills with a focus on increasing sales
3. Effective communicator with strong organisational skills and attention to detail
4. Proficient IT skills with working knowledge of MS Office including Outlook and Excel
5. Strong team player with the ability to work on own initiative
6. Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About Us

About GAP Group: GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further.

As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best, and as a company, we are always keen to promote internally.

Benefits include:

1. Competitive salary and bonus scheme
2. Up to 25 days annual leave plus bank holidays
3. The option to buy up to 5 days additional leave
4. Contributory Pension Scheme
5. Life Assurance
6. Employee Welfare Fund (Company-funded social events)
7. Cycle to Work Scheme
8. Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply, all you need to do is upload your CV and complete our short application form, and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER