Hire / Sales Controller

Selwood Limited; Dartford; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme (annual/quarterly)

25 days holiday (+ service)

Holiday buying

Pension scheme

Life assurance 3x salary

Employee discount scheme

Employee Assistance Programme

Cycle to work

Development and training

Job summary

Selwood Limited, a leading UK pump rental solutions provider, is expanding its team in Dartford/London area. The Hire / Sales Controller will liaise with internal and external stakeholders, process quotes, contracts, purchase orders and invoices, and support depot operations with a proactive, customer-centric approach.

You will be a confident self-starter with strong communication skills, capable of handling multiple tasks and learning Selwood’s systems quickly.

Qualifications

• Strong organisational and planning abilities with attention to detail.
• Proven ability to build and maintain customer relationships.
• Ability to prioritise and manage workload to meet deadlines.
• Clear written and verbal communication skills.
• Willingness to learn new skills and products.
• Competent with IT systems, including Excel, Word and Outlook.
• Ability to stay calm under pressure and handle multiple tasks.
• Good problem-solving skills relevant to hire operations.
• Experience in a hire environment would be beneficial.

Responsibilities

• Handle inbound calls and emails, liaising with stakeholders and taking ownership of enquiries.
• Prioritise workload and ensure daily customer requirements and paperwork are completed.
• Ensure contracts, transport docs and paperwork are up to date in systems.
• Coordinate with internal teams to ensure equipment, transport, and workforce coverage.

Skills

Planning skills

Customer relationships

Prioritisation

Communication skills

Learning new skills

IT systems (Excel/Word/Outlook)

Calm under pressure

Problem-solving

Hire environment experience

Tools

Excel

Word

Outlook

Job description

Our Business

Selwood is the UK's leading pump rental solutions company and part of the Workdry International Group, delivering reliable, tailored pumping solutions to the Water, Environmental and Construction sectors for over 70 years.

Our success is built on the strength of our people. Across our nationwide network of branches, we work together with honesty, respect and teamwork—sharing ideas, supporting one another and always striving to improve. Safety is at the heart of everything we do, ensuring our people and the communities we work in get home safe every day, while our work helps protect vital resources for future generations.

It's an exciting time to join Selwood as we continue to grow. We're committed to investing in our people—developing the skills, knowledge and career opportunities that help our teams succeed and build long-term careers with us.

About The Role

We are growing our team in London (Dartford) to meet the needs of our expanding business, and as such are looking for a Hire / Sales Controller to join the team.

As a Hire / Sales Controller you are at the heart of our Pump Hire branches, this role will bring you into daily contact with Selwood stakeholders as well as our external client base.

This is a great opportunity for you to join our business and be supported by our branch team to learn and understand the day-to-day operations of Selwood.

In this role you'll need to be a confident self-starter, who has the ability and willingness to learn and develop your skills. The role will require good communication skills, both verbal and written, as well as having the ability to use a variety of systems and Microsoft Office applications. You will also need to have strong administrative skills to raise hire and sales quotations and subsequent contracts, raise purchase orders and process invoices.

Main responsibilities include:

• Deal with in-bound calls and emails, liaising with internal and external stakeholders, taking ownership of enquiries.
• Prioritise workload and ensure the day-to-day customer requirements are met in a timely manner, whilst ensuring all paperwork including (but not limited to) hire and sales quotations, subsequent contracts, purchase orders, invoices and other administrative tasks are completed.
• Ensure that contracts, transport documentation and other paperwork are accurately input and up to date on to the applicable systems.
• Liaise with the appropriate internal teams, ensuring relevant equipment, transport and workforce are in place to cover depot & customer requirements.

Skills and Competencies:

• Excellent planning and organisational skills
• Ability to build and maintain good customer relationships.
• Ability to prioritise workload.
• Strong communication skills both written and verbal.
• Proven ability of learning new skills and or products.
• A good understanding of IT systems including Excel, Word and Outlook.
• Ability to stay calm under pressure.
• A good level of problem-solving skills.
• Previous experience in a hire environment would be beneficial.

What we can offer you

We understand balancing work and life commitments isn't always easy, that's why we've designed our benefits package to support you in all areas of life.

• Competitive salary
• Eligible for company bonus scheme (annual and quarterly payments)
• 25 days holiday (plus length of service increases) + 8 Bank Holidays
• Holiday buying (up to an additional week)
• Medical cash plan for yourself - reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships
• Pension scheme with contribution based on total earnings not just salary
• Life assurance protection at 3 x salary
• Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
• Employee Assistance Programme (EAP) & access to Mental Health First Aiders
• Employee referral scheme (up to £1,000 per referral)
• Cycle to work scheme
• Support for development and training

EDI Statement

Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.

As part of your recruitment journey, we are happy to support requests for reasonable adjustments