Hire Manager

The Workdry Group; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Bonus scheme (annual & quarterly)

Medicash medical expenses

Pension scheme

25 days holiday + 8 bank holidays

Long service leave

Life insurance 3x salary

Training & development support

Employee assistance programme

Discount scheme

Job summary

Selwood in Wishaw (Glasgow area) seeks a Hire Manager to coordinate branch hire operations and ensure smooth fulfilment of customer requests. You will help drive profitability by pricing, stock control, and cross-team collaboration.

The role requires supervisory experience in a pump rental or similar environment, with strong planning, negotiation, and customer-service skills. A proactive approach and ability to lead a team are essential.

Qualifications

• Experience in supervisory roles within a hire/rental business is required.
• Proven ability to run a busy hire desk in a fast-paced environment.
• Knowledge of logistics, construction or water utilities is beneficial.

Responsibilities

• Coordinate branch Hire operation with branch teams for smooth customer requests.
• Hire assets at best rates to achieve branch profitability and targets.
• Negotiate hire rates in line with company policies and price lists.
• Ensure accurate stock recording and asset data in systems.
• Maintain daily logs (Day book) and transport records with timely follow-up.
• Liaise with sales and operations to meet customer requirements and avoid delays.

Skills

Logistics management

Negotiation

Team leadership

Planning & organisation

Customer service

Education

Supervisory experience

Tools

Rental systems

MS Office

Job description

Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products. Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.

This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year’s success within our industry.We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them.

About The Role

To suppo rt our Glasgow (Wishaw)branch operations which goes from strength to strength due to the hard work and commitment of our branch staff, we are looking to welcome a Hire Manager to the team.

The Hire Manager will c oordinate the branch Hire operation, working with Branch teams to ensure the smooth completion of all customer hire requests and product requirements. You'll c ontribute to the profitable hire operation, utilising your expert knowledge to achieve Company profit and branch targets, by hiring and making available the Company’s assets at best rates, at all times.

Main Responsibilities:

• Logistics - scheduling branch transport, ensuring collections of equipment off-hire are collected within 48hours and deliveries are made to the customer when they are scheduled to. Adhering to budgets within the branch and ensuring drivers hours are within any legal tolerance.
• Ensuring that contract documentation and other systems paperwork is accurate and available. In-lieu contracts to be clearly identified and replaced immediately.
• All Re-hires to be continually reviewed to ensure opportunities to replace equipment are identified in a timely manner. Once identified report findings to the Branch Manager and liaise with the Central Workshop when additional equipment is required.
• Responsible for Hire Team providing accurate completion of the Day book and Transport book. Notify those responsible to complete all follow ups, recorded in the documentation.
• Negotiate hire rates in accordance with company procedures, price lists and discount policy when required.
• Ensure accurate stock recording, to ensure that the team is fully prepared and has all the equipment required to resource outstanding hire requirements.
• To liaise with operational teams across the area/hub to ensure smooth running of customer requirements, avoiding duplication and lost time.
• To ensure that correct charges for damages and losses are raised and liaise with customers to obtain their agreement to these charges. Follow up on all documentation to provide accurate information to financial teams.
• To ensure all sales leads at the branch are promptly communicated to the Sales Team.
• To ensure that telephone sales calls are made to customers with dormant accounts. Such calls to be followed-up by liaison with sales staff.
• Demonstrate a consistent, positive approach to customers always. Striving to deliver the best service every time.
• Provide feedback to team members and sales team, demonstrating a proactive approach in developing the business with ideas from customers.
• Attend financial budget meetings to review the Area’s profitability versus target and agree action plans for the development of the Area.
• To ensure all Company SHEQ procedures are complied with.
• Control and check through accurate recording of all Branch assets on a minimum monthly basis.

Qualifications & Experience:

• Previous experience of working in a supervisory role, within a pump rental business (or similar environment).
• Demonstrable experience of running a busy hire desk within a fast-paced environment.
• Experience of working in logistics, construction or water utilities would be beneficial.
• Experience of working with different types of software packages and rental systems.
• Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint and Teams video calls).
• Self-motivated, with the ability to work independently and without direct supervision.
• Strong planning and organising skills, with the ability to re-prioritise customer hires and jobs at short notice.
• Able to multi-task, to respond to multiple queries from internal and external stakeholders, with the ability to resolve all issues and ensure a prompt resolution for internal teams and customers.
• Able to always communicate in a professional and positive manner, with the ability to engage with Hire and Branch teams when under pressure.
• Strong negotiation / influencing skills, and confident in using own knowledge of company products to encourage unplanned sales from customers.
• An in-depth knowledge of all types of pumps and solutions would be advantageous (but is not essential).

What we can offer you

We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life.

• Eligible for company bonus scheme (annual and quarterly payments)
• Medicash Scheme - medical expenses scheme (access to 24hour online GP services, discounted gym memberships)
• Pension scheme with contribution based on total earnings not just salary
• 25 days holiday + 8 Bank Holidays
• Increasing annual leave entitlement with long service
• 3x your annual salary life insurance (DIS)
• Support for development and training
• Employee assistance programme (EAP) & access to Mental Health first aiders
• Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)

EDI Statement

Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.

As part of your recruitment journey, we are happy to support requests for reasonable adjustments.

At the heart of our company values we prioritise our people and encourage them to be innovative, entrepreneurial and put the customer at the centre of all we do.