Hire Desk Controller - Trading

Lloyds British Group Ltd; Birmingham; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

26 days holiday

Life assurance

Pension Scheme

Canteen facilities

95% discount Speedy brand

Training and development

Voluntary Health Cash Plan

My Staff Shop

Green Commute Initiative

Employee Assistance Program

Job summary

Speedy Group in Birmingham is seeking a Hire Desk Controller to join the depot-based team. You will manage orders, coordinate deliveries and collections, and work closely with stock, drivers and engineers to meet customer service standards.

The role is desk-based, Monday to Friday, with a focus on strong organisation and clear communication to ensure customer satisfaction and smooth operations.

Qualifications

• Strong organisational skills.
• Strong communication skills both verbally & written.
• Adaptability to changing needs.
• Commitment to learn and develop within the role.
• Driving licence is required.
• Previous experience in hire or similar sales/operational role.
• Ability to support ESG Strategy – Decade to Deliver.

Responsibilities

• Coordinate the entire hire process from taking the order to delivery and collection.
• Liaise with stock, drivers and engineers to meet customer needs.
• Work desk-based and collaborate with other departments to reduce delays.

Skills

Organisational skills

Communication skills

Adaptability

Commitment to learn and develop

Driving licence

Hire industry experience

ESG awareness

Job description

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

Hire Desk Controller - Birmingham - Monday to Friday - 42 Hours

Based in the depot, the Hire Desk Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.

On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.

For us to help you on your journey to success, here’s what you’ll need:

• Strong organisational skills
• Strong communication skills both verbally & written
• Adaptability
• Commitment to learn and develop
• Driving license
• Previous experience working within the hire industry or similar sales or operational role
• Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.

What will we provide?

We will provide everything you need to ensure you succeed in this role! We offer all on the job training and have dedicated product and system training teams available to support you. We are passionate about employee growth and offer tailored development programmes to suit individual needs. We pride ourselves on our ability to recognise and develop talent, which has allowed us to champion internal progression over the years.

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

What we offer:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us. Link below to our policies in line with our ESG Governance. https://www.speedyservices.com/esg/governance All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

All roles within The Speedy Group require proof of right to work in the UK by the start of employment.

Some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.