Hire Desk Controller FTC

Lloyds British Group Ltd; Glasgow; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

26 days' holiday

Life assurance

Pension scheme

Canteen facilities

95% discount across Speedy brand

Training and development opportunities

Voluntary Health Cash Plan

My Staff Shop – discounts

Green Commute Initiative

EAP – support and counselling

Job summary

The Speedy Group is hiring a Hire Controller in Glasgow for a 9-month fixed term contract. You will coordinate the full hire process, from customer order to delivery and collection, working with depot colleagues to ensure the right equipment is available on time.

Based in the depot, you’ll be predominantly desk-based, liaising with stock teams, drivers and engineers to minimise delays and deliver a great customer experience. A full UK driving licence is required.

Qualifications

• Strong organisational skills and attention to detail.
• Excellent verbal and written communication abilities.
• Customer-focused approach to service delivery.
• Ability to adapt in a busy, fast-paced environment.
• Willingness to learn and develop in role.
• Hold a full UK driving licence.
• Experience in hire, sales, customer service or operations.
• Support delivery of ESG Strategy – Decade to Deliver.

Responsibilities

• Handle customer enquiries and process hire orders.
• Coordinate hire process from initial order to delivery and collection.
• Build strong relationships with customers and colleagues.
• Work with stock teams, drivers and engineers to ensure availability.
• Keep customers updated throughout the hire process.
• Resolve queries quickly and professionally.
• Support depot team to meet operational and customer service goals.
• Identify opportunities to offer additional products/services.

Skills

Organisational skills

Verbal and written communication

Customer-focused

Adaptability

Learning mindset

Full UK driving licence

Hire industry experience

ESG strategy awareness

Job description

Location: Glasgow

Hire Controller – 9 Month Fixed Term Contract

Contract: 9 Month Fixed Term Contract

Working Hours: Monday to Friday, 07:30 – 17:00 | 42 hours per week

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services –

everything for every job!

We have an exciting opportunity for a Hire Controller to join our Glasgow team on a 9-month fixed term contract.

Based within the depot, the Hire Controller plays a vital role at the heart of our operation, providing excellent service to our customers and ensuring the hire process runs smoothly from start to finish.

Relationship building is key to success in this role. You will coordinate the entire hire process, from taking customer orders through to arranging delivery and collection, working closely with colleagues across the depot to make sure our customers receive the right equipment, at the right time.

On a day-to-day basis, you will be predominantly desk-based, working closely with our stock teams, drivers and engineers to minimise delays, resolve queries and ensure we consistently deliver a great customer experience.

What You'll Be Doing

• Handling customer enquiries and processing hire orders
• Coordinating the hire process from initial order through to delivery and collection
• Building strong and positive relationships with customers
• Liaising with stock teams, drivers and engineers to ensure equipment is available when required
• Keeping customers updated throughout the hire process
• Resolving customer queries quickly and professionally
• Supporting the wider depot team to achieve operational and customer service objectives
• Identifying opportunities to provide customers with additional products and services

What You'll Need

For us to help you on your journey to success, here's what you'll need:

• Strong organisational skills
• Excellent verbal and written communication skills
• A customer-focused approach
• The ability to adapt in a busy and fast-paced environment
• A commitment to learning and developing
• A full UK driving licence
• Previous experience within the hire industry or a similar sales, customer service or operational role
• The ability to support your business unit and team in delivering our ESG Strategy – Decade to Deliver

What We Offer

• 26 days' holiday (plus bank holidays)
• Life assurance
• Pension scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop – discounts and offers across a wide range of suppliers
• Green Commute Initiative – cycle to work scheme
• PAM Employee Assistance Programme (EAP) – free and confidential support and counselling covering areas including wellbeing, legal matters and financial management

Speedy operates an industry-leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing and identifying more balanced working patterns. Talk to us about the flexible working arrangements that may be available for this role.

Speedy offers a Career Line of Sight, providing our colleagues with a clear understanding of the opportunities for progression and growth across the Speedy Group.

Please be aware that Speedy reserves the right to close vacancies earlier than the advertised closing date where we receive a high volume of applications. We therefore recommend submitting your application as soon as possible.

Some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.

The Speedy Group is an equal opportunities employer. We embrace diversity in all its forms and are committed to fostering an inclusive environment where everyone can do the best work of their lives with us.

All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability.

All roles within The Speedy Group require proof of the right to work in the UK by the start of employment.