Hire Controller

Speedy Hire; Pembroke; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

26 days holiday

Life assurance

Pension Scheme

Canteen facilities

Discount across Speedy brand

Training and progression opportunities

Health cash plan

Staff discount scheme

Green commute initiative

EAP

Job summary

Speedy Hire is seeking a Hire Controller on a fixed-term contract to cover long-term sickness at our Haverfordwest depot. The role involves coordinating the entire hire process from order to delivery and collection, and delivering excellent customer service on the front line.

You will work Monday to Friday, 7:30am–5:00pm, in a desk-based environment with close liaison to stock teams, drivers and engineers to ensure timely equipment availability and high customer satisfaction.

Qualifications

• Strong organisational skills.
• Strong communication skills both verbally and in writing.
• Adaptability and a proactive approach to learning.
• Commitment to learn and develop in a busy depot environment.
• Driving licence is essential.
• Experience in hire industry or similar sales/operational role.
• Ability to support ESG strategy delivery.

Responsibilities

• Coordinate the entire hire process from taking the order through to delivery and collection.
• Liaise with depot teams to ensure customer needs are met and service levels are achieved.
• Work with stock, drivers and engineers to minimise delays and ensure equipment availability.

Skills

Organisational skills

Communication skills

Adaptability

Willingness to learn

Driving licence

Hire/sales/operations experience

ESG awareness

Job description

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

Job Title - Hire Controller (fixed term contract to cover long term sickness)

Location - Haverfordwest

Working Hours - Mon - Fri, 07:30 - 17:00 - 42 hours per week

Salary £29,572 per rata, pro rata

Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they're satisfied with our service.

On a day-to-day basis, you can expect to be desk‑based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.

What You’ll Need

• Strong organisational skills
• Strong communication skills both verbally & written
• Adaptability
• Commitment to learn and develop
• Driving license
• Previous experience working within the hire industry or similar sales or operational role
• Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.

What We Offer

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Work Life Balance Initiative

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

Career Line of Sight

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

https://www.speedyservices.com/esg/governance

Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

All roles within The Speedy Group require proof of right to work in the UK by the start of employment.