Hire Controller

Speedy Services; Bury St Edmunds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hire provider is looking for a Hire Controller in Bury St Edmunds, England. The role involves coordinating the hire process, ensuring customer satisfaction, and collaborating with depot teams. Ideal candidates will have strong organizational and communication skills, along with experience in the hire industry. This position supports employee wellbeing with flexible work arrangements and offers numerous benefits including holidays, pension, and employee assistance programs.

Benefits

26 days holiday (plus bank holidays)

Life assurance

Pension scheme

Canteen facilities

95% discount across the brand

Opportunities for training and development

Voluntary Health Cash Plan

Staff shop discounts

Green Commute Initiative

Employee Assistance Program

Responsibilities

• Coordinate the hire process from order to delivery.
• Work directly with other departments to meet customer needs.
• Liaise with stock teams, drivers, and engineers.

Skills

Strong organisational skills

Strong communication skills

Adaptability

Commitment to learning and development

Driving licence

Previous experience in hire industry

Ability to support ESG Strategy

Job description

Overview

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job! We are an equal‑opportunity employer and embrace diversity in all its forms, fostering an inclusive environment for everyone to do the best work of their lives with us.

Role Summary

The Hire Controller is a vital part of operations on the front line of sales and customer service. Based in the depot, the role coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure customer needs are met and they are satisfied with our service.

Day‑to‑day you will be desk‑based, working directly with other departments and liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.

Location & Working Hours

Location: Bury St Edmunds, Suffolk

Working hours: Mon – Fri, 07:30 – 17:00 (42 hours per week)

We support you on your journey to work‑life balance, supporting colleague wellbeing and identifying more balanced work patterns – a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs, including flexible start/finish times, shorter days, term‑time hours and job share opportunities.

We also provide a Career Line of Sight for clear progression within the Speedy Group.

Speedy reserves the right to close vacancies early if we receive a high level of applications – submit promptly to be considered.

Additional Requirements

Some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.

All roles require proof of right to work in the UK by the start of employment.

Qualifications

• Strong organisational skills
• Strong communication skills, both verbal and written
• Adaptability
• Commitment to learning and development
• Driving licence
• Previous experience within the hire industry or a similar sales or operational role
• Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.

Benefits

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• Staff shop discounts and offers across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM – Employee Assistance Program (EAP): Free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal and financial management
• Industry‑leading Work‑Life Balance initiative demonstrating our commitment to reducing core contracted hours and supporting employee wellbeing.

Policies

Link below to our policies in line with our ESG Governance: https://www.speedyservices.com/esg/governance