Hire co-ordinator

Kohler (Rehlko); Heanor; On-site; GBP 25,000 - 35,000; Full time

Job summary

Rehlko in the United Kingdom is seeking an experienced administrative professional to coordinate the hire desk function. You will manage hire contracts, invoicing, customer inquiries, logistics, and related administrative activities to support operational delivery and revenue generation.

Join a team that values safety, accuracy, and a proactive approach. You will liaise with internal departments, suppliers, and customers to ensure timely delivery of services and maintain high-quality

Qualifications

• Previous experience within an administrative, hire desk, customer service, or coordination role.
• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• Effective verbal and written communication skills.
• Competent in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Ability to prioritise workload and manage multiple tasks simultaneously.
• Strong customer service focus and professional telephone manner.
• Ability to work independently and as part of a team

Responsibilities

• Administer hire contracts and related tasks from initiation through completion.
• Process invoicing for hire contracts and engineering labour tasks promptly.
• Generate and manage contract documentation and records.
• Prepare and issue customer quotations as required.
• Coordinate equipment deliveries, collections, and availability with internal teams.
• Produce management information and reports for senior management.

Skills

Administrative experience

Hire desk coordination

Customer service

Organisational skills

Attention to detail

MS Office

Excel

Communication skills

Teamwork

Tools

Excel

Word

Outlook

Job description

Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Why You Will Love this Job

To provide efficient and effective administration and coordination of the hire desk function, ensuring all hire contracts, engineering labour tasks, invoicing, customer enquiries, logistics, and associated administrative activities are managed accurately and professionally. The role is pivotal in supporting operational delivery, customer satisfaction, revenue generation, and compliance with company procedures.

Key Responsibilities

• Work in accordance with Company Quality, Health & Safety, ISO standards, business systems, WBM procedures, and the Company Handbook.
• Administer hire contracts and engineering labour work tasks from initiation through to completion.
• Process and manage the invoicing of hire contracts and engineering labour work tasks in a timely and accurate manner.
• Generate, maintain, manage and close both physical and electronic contract documentation and records.
• Prepare and issue customer quotations as required.
• Handle incoming and outgoing telephone calls relating to divisional hire services and, where necessary, the wider group product portfolio.
• Liaise with internal departments and employees regarding hire equipment availability, deliveries, collections, and operational requirements.
• Produce management information, reports, and statistical data to support analysis by senior management and the Board of Directors.
• Generate and administer subcontract orders and oversee associated documentation and work packages.Access, update, and manage client web portals, databases, and spreadsheets.
• Carry out periodic audits of company assets and equipment records.
• Support logistical planning activities, coordinating equipment deliveries and collections to meet customer requirements.
• Produce Risk Assessments and Method Statements (RAMS) in line with customer and operational requirements.
• Maintain accurate records and ensure all documentation is completed in accordance with company procedures.
• Build and maintain positive relationships with customers, suppliers, and internal stakeholders.
• Undertake any other duties reasonably requested by management that are commensurate with the level and nature of the role.

Knowledge, Skills and Experience

• Previous experience within an administrative, hire desk, customer service, or coordination role.
• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• Effective verbal and written communication skills.
• Competent in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Ability to prioritise workload and manage multiple tasks simultaneously.
• Strong customer service focus and professional telephone manner.
• Ability to work independently and as part of a team

• Customer Focus
• Communication Skills
• Accuracy and Attention to Detail
• Planning and Organisation
• Problem Solving
• Teamwork and Collaboration
• Commercial Awareness
• Flexibility and Adaptability