Highways Projects & Performance Specialist

Hertfordshire County Council; Stevenage; On-site; GBP 36,000 - 39,000; Full time

Job summary

Hertfordshire County Council is seeking a Project Officer to join the Highways Service Development Team in Stevenage. This permanent role focuses on delivering procurement, contract management, performance monitoring and service improvement to support strategic objectives.

You will coordinate projects, monitor performance, manage risks and actions, analyse data and prepare reports to aid decision-making, building strong relationships with internal and external partners to drive value for money.

Qualifications

• Experience of supporting projects, programmes, contract management, performance management or other structured business processes, or relevant transferable skills.
• Competent IT skills, especially standard Microsoft Office packages. With an interest in using AI for efficiencies.
• Highly organised and ability to prioritise your workload.
• Ability to work independently and within a team.
• Good verbal and written communication skills.
• Have a keen eye for detail.
• Experience of holding partners or stakeholders to account for agreed actions, service standards, performance measures, or contractual requirements.

Responsibilities

• Support the Highways Service Development Managers and Group Manager for Contracts and Service Development in delivering projects, procurements and service improvement initiatives.
• Monitor and analyse contract and performance data, identifying trends and supporting performance reporting.
• Maintain project controls, including action logs, risk registers and communication plans.
• Coordinate meetings and workshops, including agenda preparation, minute-taking and tracking actions.
• Manage the Highways Contracts mailbox, responding to enquiries and escalating issues where appropriate.
• Prepare reports, presentations and briefing materials for a range of audiences.
• Build effective relationships with internal and external stakeholders to support service delivery and project outcomes.
• Represent the team at meetings and forums when required.
• Support effective governance, compliance and record-keeping across team activities.

Skills

Project support

IT skills

Organisational skills

Independent working

Verbal and written communication

Attention to detail

Stakeholder management

AI for efficiencies

Tools

Microsoft Office

Job description

Hertfordshire County Council is seeking a Project Officer to join the Highways Service Development Team in Stevenage. This permanent role focuses on delivering procurement, contract management, performance monitoring and service improvement to support strategic objectives.

You will coordinate projects, monitor performance, manage risks and actions, analyse data and prepare reports to aid decision-making, building strong relationships with internal and external partners to drive value for money.