Highways Inspector

Matchtech; Oxford; On-site; GBP 60,000 - 84,000; Full time

Job summary

Matchtech is seeking a Highway Inspector (Road Safety & Customer Engagement) for a 6-month contract in the United Kingdom. The role focuses on statutory inspections, risk assessment and timely defect resolution to keep the highway network safe and compliant.

You will act as the interface with the public, Parish Councils and other stakeholders, supporting case preparation for potential claims. The ideal candidate will have experience in road safety inspections, data recording and working within

Responsibilities

• Highway Safety Inspections – undertake planned, cyclical and ad hoc inspections of carriageways, footways and assets.
• Identify, risk assess and categorise defects per policy and codes of practice.
• Raise works orders and ensure defects progress within set timescales.
• Maintain inspection records to support statutory defence and liability claims.
• Undertake follow-up inspections and quality checks on completed works.
• Monitor works to ensure compliance with standards and specifications; initiate remedial action when needed.
• Serve as primary point of contact for highway-related enquiries within a defined area; respond to complaints and councillor inquiries.
• Input inspection data into corporate systems (e.g. Symology/Insight or equivalent) and provide data for reports and audits.
• Support continuous improvement of inspection processes and service delivery.

Job description

Highway Inspector (Road Safety & Customer Engagement)

£35 per hour UMB. Inside IR35 - 6 Month Contract

Job Purpose

To undertake statutory and risk-based highway safety inspections and associated activities to ensure the highway network remains safe, serviceable, and compliant with relevant legislation. The role also provides a proactive customer engagement function, acting as a key interface between the service, stakeholders, and the public. The post supports the Council's ability to defend third-party claims through accurate inspection records and timely defect identification and resolution.

Key Responsibilities

1. Highway Safety Inspections
   Undertake planned, cyclical, and ad hoc road safety inspections of the highway network, including carriageways, footways, and associated assets.
   Identify, risk assess, and categorise defects in accordance with policy and national codes of practice.
   Raise works orders and ensure defects are progressed within agreed timescales.
   Maintain accurate inspection records to support statutory defence (Section 58 and liability claims).
   Undertake follow-up inspections and quality checks on completed works.
2. Network Monitoring and Compliance
   Monitor works undertaken on the highway to ensure compliance with council standards and specifications.
   Identify defects or non-compliant works and initiate remedial or enforcement action where required.
3. Customer Engagement & Stakeholder Management
   Act as a primary point of contact for highway-related enquiries within a defined area.
   Respond to customer complaints, councillor enquiries, and public reports in a timely and professional manner.
   Liaise with Town and Parish Councils, elected Members, and community groups on highway issues.
   Work collaboratively with the Engagement Team to manage and prioritise customer-driven inspection activity.
4. Asset Management & Reporting
   Support the development of maintenance programmes and renewal schemes.
   Input and manage inspection data within corporate systems (e.g. Symology/Insight or equivalent).
   Provide evidence and reports for legal proceedings, claims, and audits where required.
5. Service Delivery & Continuous Improvement
   Support improvements to inspection processes, policy, and service delivery methods.
   Contribute to performance monitoring, KPIs, and service objectives.
   Promote innovation, efficiency, and best practice within inspection and engagement activities.
6. Health, Safety and Compliance
   Work in accordance with all relevant health and safety legislation and risk assessments.
   Ensure consideration of vulnerable road users and environmental impacts in all inspection activities.

To apply for these roles, candidates must be eligible to live and work in the UK.