HGV Service Planner & Admin: Booking & Invoicing

Cordwallis Group; Reading; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

30 Days Annual Leave + Bank Holidays

EV Salary Sacrifice scheme

Free Parking on Site

Pension scheme

Job summary

Cordwallis Reading is recruiting a HGV Service Planner and Administrator to join the Commercial Service Department at RG2 0QX. The role balances planning with administration, coordinating servicing, MOTs and workshop progress while providing customers with timely updates.

The ideal candidate will bring an proactive, detail-oriented approach, strong communication and organisation skills, and automotive experience is preferred.

Qualifications

• Absolute can-do attitude with proactive approach.
• Excellent attention to detail and organisational skills.
• Excellent communication with customers and colleagues.
• Proven administrative and budgeting/costing aptitude.
• Able to meet deadlines and work in a fast-paced environment.
• Industry experience within automotive is preferable.

Responsibilities

• Follow core service department processes to ensure efficiency.
• Canvass for workshop bookings via calls and outbound outreach.
• Interpret customer instructions and complete job cards/repair orders.
• Assist with job card preparation and MOT invoicing for ATF lane.
• Cost jobs and raise cash invoices; order parts and sub-contracts.
• Maintain vehicle history and service records accurately.
• Provide customers with copies of service documentation on request.
• Promote additional workshop services and repairs where applicable.
• Scan job cards to admin timely and support the service team.

Skills

Can-do attitude

Attention to detail

Excellent communication

Organisational skills

Administrative skills

Deadline oriented

Technical knowledge

Analytical skills

Team player

Multitasking

Education

Automotive industry experience (preferred)

Tools

Invoicing

Job description

Cordwallis Reading is recruiting a HGV Service Planner and Administrator to join the Commercial Service Department at RG2 0QX. The role balances planning with administration, coordinating servicing, MOTs and workshop progress while providing customers with timely updates.

The ideal candidate will bring an proactive, detail-oriented approach, strong communication and organisation skills, and automotive experience is preferred.