HGS - Customer Service Advisor

HGS; Greater London; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Fortnightly pay

Remote or Hybrid working

Wellness support

Career development

Employee referral scheme

Job summary

HGS in the United Kingdom is recruiting a Customer Service Advisor to support individuals and businesses across the UK. You will handle enquiries by phone, email and webchat, delivering clear information and a consistently positive customer experience.

Join a coaching culture with ongoing training and development, flexible start dates, and career growth opportunities. This remote, full-time role offers work-life balance within a global CX provider.

Qualifications

• Customer service or contact centre experience, including complaint handling
• Excellent verbal and written communication across multiple channels
• Strong attention to detail, basic maths, problem solving, resilience under pressure
• Strong IT skills, including Microsoft Office and web-based platforms
• Ability to explain complex financial information clearly or support customers with empathy
• Experience in complex enquiries, triage or technical service desks (desirable)

Responsibilities

• Handle enquiries via phone, email, and webchat with clear, accurate information
• Deliver a consistently positive customer experience
• Participate in training and development programs for growth
• Support campaigns across the UK via remote, full-time permanent roles

Skills

Communication skills

Multichannel support

Empathy

Problem solving

Tools

Microsoft Office

Web-based platforms

Job description

HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 17,000+ employees across 10 countries and 23 delivery centers.

Job Description

Are you ready to start a rewarding career as a Customer Service Advisor? Join our team and play a vital role in providing essential support to individuals and businesses across the UK on one of our contracts. As the first point of contact, you will use your excellent communication skills to handle enquiries via phone, email, and webchat—delivering clear, accurate information and a consistently positive customer experience. Whether you are experienced in customer service or eager to build a meaningful career, this is a fantastic opportunity to make a real difference in a supportive and inclusive environment. With full training, ongoing development, and a strong focus on work-life balance, you will be fully supported as you grow and thrive in this impactful role. Kickstart your customer service career with HGS in remote, full-time permanent roles. Flexible start dates available.

HGS Enables a Coaching Culture

HGS is dedicated to fostering a coaching culture where continuous learning and development are part of everyday life. Our coaching culture empowers employees to achieve their full potential through support from colleagues, managers, and mentors, alongside regular feedback, mentoring, and diverse learning opportunities. If you are passionate about growth for both yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why Choose Us

• Fortnightly paid salary, to be confirmed- plus overtime opportunities
• Wage Stream: Access your pay when it works for you.
• Wellness Support: Mental Health First Aiders, wellness initiatives, and Reasonable Accommodation Passports for an inclusive and supportive environment.
• Remote or Hybrid Working: Balance work and life with our flexible working options.
• HGS Ignite: Enjoy personalized wellness and financial perks, including our Employee Assistance Programs, to enhance your career and personal journey.
• Generous Holiday Allowance: 28 days of holiday, inclusive of bank holidays.
• People-Focused Environment: Thrive in a supportive workplace that fosters lifetime connections and meaningful friendships.
• Career Development: Benefit from apprenticeship programs and development opportunities to enhance your skills and career growth.
• Employee Referral Scheme earn cash for referring candidates to our posted roles who join us.

What Are We Looking For

We’re looking for people with a range of strengths and experiences, depending on the opportunity. Whether your strength is explaining complex financial information clearly or showing real empathy and support to customers during their most vulnerable times, there is a campaign for you. Across our roles, we value strong communication, adaptability, resilience, and the ability to build trust while delivering a positive customer experience.

Requirements

• Customer service or contact centre experience, including complaint handling
• A positive attitude with excellent verbal and written communication skills across multiple channels
• Strong attention to detail, basic maths skills, problem-solving ability, and resilience under pressure
• Strong IT skills, including Microsoft Office and web-based platforms
• Depending on the campaign, the ability to explain complex financial information clearly or support customers with empathy during vulnerable times
• This is a busy, complex contact‑centre environment it is desirable for applicants to have experience in complex enquiries, triage or technical service desks.

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.