Heritage Venue & Events Lead

Hampshire County Council; Netley; On-site; GBP 34,000 - 38,000; Full time

Job summary

Hampshire County Council is seeking a Visitor Services Officer to lead the day-to-day operation of the Royal Victoria Chapel, a heritage venue, wedding venue and events space within Royal Victoria Country Park. You will manage staff and volunteers, deliver high standards of customer care, drive income generation and ensure an outstanding visitor experience for guests, clients and communities.

The role is a permanent contract based in the park, with hours 37 per week and the salary range

Qualifications

• Experience overseeing visitor, customer-facing, hospitality or venue operations, including planning and delivering events, functions and venue hire activities.
• Experience managing staff, volunteers or both.
• Excellent communication and interpersonal skills with the ability to build positive relationships.
• A proactive and flexible approach, with a willingness to work evenings and weekends when required.
• A commitment to delivering outstanding visitor experiences and customer service.
• Experience within heritage/tourism/cultural/events sectors would be advantageous.

Responsibilities

• Oversee the day-to-day operation of the Royal Victoria Chapel as a heritage attraction, wedding venue and events space.
• Lead, support and develop staff, volunteers and casual employees to deliver excellent services and experiences.
• Champion high standards of customer care through training, feedback and continuous improvement.
• Oversee weddings, venue hire and cultural events, including evening and weekend duty management responsibilities.
• Support delivery of the Chapel Business Plan, increasing visitor engagement, community involvement and commercial income.

Skills

Customer service

Leadership

Staff management

Volunteer management

Communication

Job description

Hampshire County Council is seeking a Visitor Services Officer to lead the day-to-day operation of the Royal Victoria Chapel, a heritage venue, wedding venue and events space within Royal Victoria Country Park. You will manage staff and volunteers, deliver high standards of customer care, drive income generation and ensure an outstanding visitor experience for guests, clients and communities.

The role is a permanent contract based in the park, with hours 37 per week and the salary range