Heritage Tea Room Supervisor: Lead Service & Team

Ampleforthabbey; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension plan

Free lunch

Free parking

Staff discount

Cycle to work

Employee assistance program

Job summary

Ampleforth Abbey is seeking a dedicated Tearoom Supervisor to manage day-to-day operations of the Abbey Tearoom at Ampleforth, York, ensuring exceptional customer service, quality food, and a clean environment. The role sits within a peaceful, historic setting and requires sensitivity to the site’s reflective nature.

The successful candidate will lead tearoom staff and volunteers, handle rostering and training, and promote the tearoom as part of the Abbey visit.

Qualifications

• Previous experience in a café, tearoom, or hospitality supervisory role.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Good organisational and problem-solving skills.
• Knowledge of food hygiene and safety standards.
• Barista trained.
• Own transport required – located Ampleforth.

Responsibilities

• Oversee the daily running of the tearoom, ensuring smooth and efficient service.
• Lead by example in delivering warm, courteous, and attentive customer service.
• Maintain high standards of presentation for food, beverages, and the tearoom environment.
• Ensure compliance with food hygiene, health, and safety regulations and safeguarding.
• Supervise, support, and motivate tearoom staff and volunteers.
• Assist with staff training, rota planning, and performance management.
• Foster a positive, collaborative team culture.

Skills

Leadership

Customer service

Communication

Organisation

Problem solving

Barista trained

Tools

POS till

Job description

Ampleforth Abbey is seeking a dedicated Tearoom Supervisor to manage day-to-day operations of the Abbey Tearoom at Ampleforth, York, ensuring exceptional customer service, quality food, and a clean environment. The role sits within a peaceful, historic setting and requires sensitivity to the site’s reflective nature.

The successful candidate will lead tearoom staff and volunteers, handle rostering and training, and promote the tearoom as part of the Abbey visit.