Events Coordinator – Tours, Conferences & Guest Experience

TipTopJob; Malton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Up to 8 employer-matched pension

Life assurance

Free lunch during working hours

Free on-site parking

20% discount at Tea room and AbbeyShop

Houses and Gardens passes

Job summary

Ampleforth Abbey is seeking an organised Events Coordinator to manage bookings and logistics for group tours, conferences, and events. You will be the main contact from initial enquiry through to completion, ensuring every booking runs smoothly and guests have a great experience.

Role requires 2 years in events coordination, excellent communication, and proficient use of MS Office and CRM systems. Based at Ampleforth and offering full-time hours with on-site parking and other benefits.

Qualifications

• GCSEs including English and Maths are required.
• Minimum 2 years in events coordination, hospitality, tourism or related field.
• Strong organisational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office and CRM software.
• Customer-service oriented with problem-solving mindset.

Responsibilities

• Coordinate bookings from enquiry to completion with clear contracts and deposits.
• Manage reservations inbox and respond promptly while prioritising workload.
• Organise events end-to-end and hand over requirements to operations.
• Coordinate with venues, catering, transport, guides, AV/tech providers.
• Prepare quotes, contracts, invoices, and confirmations.
• Track deposits, payments and outstanding balances.
• Maintain booking/CRM records and seek upsell opportunities.
• Support marketing with add-ons and upgrades.

Skills

Excellent communication

Strong organisation

Customer service

Microsoft Office

CRM software

Booking management

Education

GCSEs including English and Maths

Tools

Booking/CRM software

Microsoft Excel

Calendar tools

Job description

Ampleforth Abbey is seeking an organised Events Coordinator to manage bookings and logistics for group tours, conferences, and events. You will be the main contact from initial enquiry through to completion, ensuring every booking runs smoothly and guests have a great experience.

Role requires 2 years in events coordination, excellent communication, and proficient use of MS Office and CRM systems. Based at Ampleforth and offering full-time hours with on-site parking and other benefits.