Heritage Collections & House Manager - Lead Visitors

National Trust; Cambridge; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Pension scheme

Free entry to NT places for you and a/

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust’s Anglesey Abbey in Cambridge is seeking a Collections and House Manager on a fixed-term basis. You will lead the House & Collections teams, oversee daily opening, and ensure exceptional visitor experiences while upholding conservation and compliance across the historic property.

You’ll drive inclusive service, engage diverse audiences with interpretation, and supervise around 170 volunteers, shaping volunteering to be flexible and inclusive.

Qualifications

• Experience in achieving high standards of presentation, customer care, compliance and collections management in a historic setting.
• Aware of developments and approved practices in the heritage sector in visitor engagement, innovation and access.
• Keen to promote inclusivity and diversity in the interpretation and presentation of history.

Responsibilities

• Work with the leadership team to ensure operational efficiency, championing conservation and cultural heritage, working flexibly with other departments to achieve shared goals including programming activities.
• Manage the Collections and House team including House & Collections Officers and Collections Assistants.
• Support them to care for the collections, manage the daily opening of the house, provide a consistently excellent experience for visitors and to achieve outstanding standards in conservation, presentation and compliance.
• Lead by example, instil a culture of excellent and inclusive service, engaging all kinds of people with conservation, interpretation and the values of the Trust.
• Have overall responsibility for approximately a hundred and seventy volunteers, developing their skills and providing an indoor volunteering experience for them that’s as flexible and inclusive as possible.
• Involve in groundbreaking work for Anglesey Abbey including the Collections Workbook and Representation Plan to keep the historic house and collections cared for and relevant to diverse audiences.

Skills

Presentation standards

Customer care

Compliance

Collections management

Visitor engagement

Inclusivity

Resilience

People management

Job description

National Trust’s Anglesey Abbey in Cambridge is seeking a Collections and House Manager on a fixed-term basis. You will lead the House & Collections teams, oversee daily opening, and ensure exceptional visitor experiences while upholding conservation and compliance across the historic property.

You’ll drive inclusive service, engage diverse audiences with interpretation, and supervise around 170 volunteers, shaping volunteering to be flexible and inclusive.