Helpline Practitioner

National Society for the Prevention of Cruelty to Children; Salford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

The NSPCC seeks a Helpline Practitioner to support children's safety through a hybrid work model. This role involves providing essential emotional support and guidance to those at risk, assessing situations collaboratively with external partners. Ideal candidates will possess strong safeguarding knowledge and demonstrate empathy in high-pressure situations, ensuring that every child's voice is heard.

Qualifications

• Professional skills in safeguarding and emotional support.
• Ability to assess risk and communicate with external partners.
• Experience in providing guidance and support to protect children.

Responsibilities

• Provide emotional support and practical guidance to individuals at risk.
• Assess the risk and liaise with child protection partners.
• Work in a flexible shift pattern covering weekdays and weekends.

Skills

Empathy

Safeguarding knowledge

Communication

Job description

Please note that this vacancy involves a hybrid arrangement of home and office working and therefore candidates will need to be within a commutable distance of our Salford Helpline office.

What is the NSPCC vision?

At the NSPCC, our vision is to end cruelty to all children in the UK. Every childhood is worth fighting for. This is our belief. It drives us. And it's why our Services team never stop sharing our learning, information, advice and support with everyone who needs it.

It's a unique and ambitious mission - join us as a Helpline Practitioner and create work that means the world.

What does the NSPCC Helpline do?

We are a fast-paced national Helpline which provides advice, information and support to members of the public and professionals who wish to access the NSPCC via telephone, email and social media.

Our priority is to empower the public to ensure children and young people are protected from harm. Using empathy and sensitivity, you will provide emotional support, practical guidance and help to anyone who thinks a child may be at risk of abuse. You will encourage and support them to look out for the children around them - to take action and give children a voice when they are unable to ask for help themselves. This is a fantastic opportunity for you to use your professional skills and existing safeguarding knowledge.

You will take ownership of each contact you take and you will be responsible for assessing the risk and liaising with our external child protection partners (including Children's Service and police), as necessary, to ensure prompt and effective action is taken to minimise the risk to any child.

What are the expected shifts at the NSPCC Helpline?

The Helpline operates a hybrid-working model, with an option that one in three weeks is worked from home; these will be a mix of day and evening shifts. IT equipment will be provided, but you will need to have an ergonomic workspace at home that will allow you to work confidentially and keep organisational information secure.

The NSPCC Helpline is operational every day and the post holder will be required to work a rota shift pattern that covers the period 8am-10pm on weekdays and 8am-7pm on weekends. This also includes working weekends and bank holidays.