Helpline Practitioner

NSPCC; Salford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Join a leading child protection organization as a Helpline Practitioner, where you will support individuals concerned about child safety. This role involves assessing risks, providing emotional support, and collaborating with external partners, all while working in a dynamic and supportive team environment.

Benefits

Annual salary review against top charities

29 days annual leave plus bank holidays

Pension contributions matched up to 7%

Access to online discount portal

Wellness Hub access

Qualifications

• Experience in a role with responsibility for safeguarding.
• Up-to-date knowledge of child protection legislation.
• High-demand customer-focused experience.

Responsibilities

• Provide emotional support and practical guidance.
• Assess risk and liaise with child protection partners.
• Work within a hybrid model including evenings and weekends.

Skills

Empathy

Sensitivity

Communication

IT Skills

Education

Qualification in safeguarding field (social care, health, etc.)

Job description

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Please note that this vacancy involves a hybrid arrangement of home and office working and therefore candidates will need to be within a commutable distance of our Salford Helpline office.

What is the NSPCC vision?

At the NSPCC, our vision is to end cruelty to all children in the UK. Every childhood is worth fighting for. This is our belief. It drives us. And it's why our Services team never stop sharing our learning, information, advice and support with everyone who needs it.

It's a unique and ambitious mission - join us as a Helpline Practitioner and create work that means the world.

What does the NSPCCHelpline do?

We are a fast-paced national Helpline which provides advice, information and support to members of the public and professionals who wish to access the NSPCC via telephone, email and social media.

Our priority is to empower the public to ensure children and young people are protected from harm. Using empathy and sensitivity, you will provide emotional support, practical guidance and help to anyone who thinks a child may be at risk of abuse. You will encourage and support them to look out for the children around them - to take action and give children a voice when they are unable to ask for help themselves. This is a fantastic opportunity for you to use your professional skills and existing safeguarding knowledge.

You will take ownership of each contact you take and you will be responsible for assessing the risk and liaising with our external child protection partners (including Children's Service and police), as necessary, to ensure prompt and effective action is taken to minimise the risk to any child.

What are the expected shifts at the NSPCCHelpline?

The Helpline operates a hybrid-working model, with an option that one in three weeks is worked from home; these will be a mix of day and evening shifts. IT equipment will be provided, but you will need to have an ergonomic workspace at home that will allow you to work confidentially and keep organisational information secure.

The NSPCC Helpline is operational every day and the post holder will be required to work a rota shift pattern that covers the period 8am-10pm on weekdays and 8am-7pm on weekends. This also includes working weekends and bank holidays.

What are the benefits for working at the NSPCC?

Benefits

Our people are at the heart of everything we do, they are the reason we can keep working to protect children and prevent abuse. So, to ensure our employees feel happy, supported, and valued, we offer a range of fantastic benefits. Below are just a few:

• Your salary is reviewed every year to ensure it's at least comparable with the UK's top 5 charities
• You are entitled to 29 days annual leave, plus bank holidays (if you work full-time). After 5 years this increases to 32 days!
• We match your pension contributions up to 7%
• You have access to our online discount portal with over 3,000 discounts & offers
• You have access to our Wellness Hub which provides tools to support your wellbeing (Employee Assistance Programme, emotional resilience training, mindfulness resources and more!)
  
  

What skills are we looking for?

You Will Have

• A qualification from a safeguarding field such as social care, health, education, law enforcement, youth justice, youth work or counselling AND post-qualification experience of working in a role where you have had a level of responsibility for safeguarding children or families.
• Up-to-date knowledge of child protection legislation and practical experience of safeguarding and child welfare issues.
• Experience in a high-demand customer focused role
• Ability to collect, assess and summarise essential information in written format
• Good IT skills
• Meet demanding targets in a fast-paced environment, where self-discipline and the ability to work quickly are as essential to enable us to effectively deliver a child focused service that positively impacts on the lives of children and families.
  
  

The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.

The Helpline operates a cohort induction model where we aim for new starters to commence their employment at the same time as other new starters to the Helpline. This will allow you to have a more supportive group learning environment within the induction period.

The following dates will apply to this current vacancy, so that the next cohort can take place.

• Closing date: 6 th July 2025
• Shortlisting: w/b 7 th July 2025
• First stage interviews: w/b 14 th July 2025
• Second stage interviews: w/b 21 st July 2025
• Cohort start date: 13 th October 2025
  
  

If successful candidates are unable to commence their employment on this start date, they will be placed in the next available induction cohort.

If you are unable to attend any of the proposed interview dates above, you are encouraged to contact the Helpline Recruitment Team to discuss any additional slots which potentially may be available: [e-mail] .

Our rolling recruitment process ensures that we remain agile and responsive to all applications submitted, allowing us to progress candidates through the recruitment process prior to the vacancy closing date.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Non-profit Organizations

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