Childline Practitioner Universal

National Society for the Prevention of Cruelty to Children; Salford; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Rota allowance 7%

Safeguarding training support

Job summary

NSPCC’s Childline service in Salford is recruiting two full-time Childline Practitioners (Universal). You will support volunteers, handle contacts from children and young people, and lead on safeguarding decisions during shifts with coaching to maintain service quality.

The role includes a hybrid pattern, weekend work rotation, and a 7% rota allowance on top of base salary. Join a dedicated team delivering confidential, age-appropriate support across 24/7 channels and help thousands of children

Qualifications

• Experience working with children and young people in safeguarding context.
• Ability to coach and supervise volunteers.
• Strong communication and team collaboration.
• Commitment to child protection standards.

Responsibilities

• Support volunteers during shifts and make safeguarding decisions.
• Respond to contacts from children and young people across channels.
• Provide coaching, feedback, and training to volunteers.
• Ensure high-quality, confidential service for all users.

Skills

Safeguarding experience

Volunteer coaching

Strong communication

Team collaboration

Job description

At Childline, we give young people a voice when they need someone to listen.

We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service, with three core offers for children and young people

• Childline Universal (available 24/7 and focused on being there for children and young people who contact us on a one-off or irregular basis)

• Childline Connect (available 365 days a year during peak hours and focused on giving those that contact us regularly consistent support)

• Childline Online (our online community for all children and young people to access advice, guidance and support 24/7 when, where and how they want).

We're currently recruiting for 2 full time positions in our Childline Universal team in Salford.

You will use your skills flexibly to support volunteers while they talk to children. You will also have opportunities to directly support children and young people by responding to contacts in your role as a Childline Practitioner (Universal). You will lead on key on-shift safeguarding decisions and use coaching to maintain and develop the quality of the service. You will ensure every child and young person receives a high-quality service and outside of shift provide effective supervision, coaching, feedback, training and support to volunteers.

You will have the chance to personally make a positive difference for thousands of children and young people every year.

We support hundreds of thousands of children all over the UK every year.

As a Childline Practitioner (Universal) you will deliver this vital service alongside a committed and dedicated team who will share your values of supporting children and young people.

You will work a hybrid rota which includes a consistent balance of morning, daytime, and evening shifts across a 6-week pattern, which includes weekend working one in every three weeks (or one in six weeks for part time colleagues).

There is built in time for 3-day weekends and a third of the working days can be done from home. Every Childline Practitioner (Universal) receives a 7% rota allowance on top of their basic salary.

You can see an example rota pattern for this role attached to this advert.

We're looking for talented people who value putting children first:

• To be successful in this role, Do you have the following?
• A strong background working with children and young people within a safeguarding context?

• Do you believe in our cause, our mission, and want to help us be there for all children and young people?

• Do you have a passion for supporting others, especially in situations which can be emotionally challenging?

Please refer to the job description for a full person specification. We ask all candidates to address and evidence that they meet each of the points in the person specification in their supporting statement (within a total word limit of 10,000 characters).

If you would like any further information about the role, please contact Helplines Recruitment at [e-mail].

The NSPCC is committed to equality and diversity and wants to attract a range of talented people. The NSPCC fully supports the rights and opportunities of all staff to seek, obtain and hold employment and to enjoy equal employment opportunities without discrimination.