Helpdesk Team Manager - Frontline FM & Performance Lead

Allscreens Nationwide Ltd; Cirencester; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Salary up to £31,930

4% bonus

25 days annual leave

Group personal pension 5–6%

Life Assurance

Training Sponsorship

Discounts, vouchers, and financial aid

Job summary

A Team Manager is needed at the Cirencester site for permanent employment. You will lead a team delivering frontline support, supervise performance, and drive efficient maintenance scheduling. Collaboration with the Operations Manager and management team is essential to ensure high-quality service.

The role requires strong leadership, excellent communication, and the ability to coach staff, manage rotas, and deliver regular performance reviews in a customer-focused environment.

Qualifications

• GCSEs including English and Maths.
• Experience supervising teams in a call centre or customer service environment.
• Understanding of FM operations and service contracts.

Responsibilities

• Lead a team of colleagues to provide front line support for customers.
• Supervise and manage performance, reporting to the Operations Manager.
• Coordinate receipt, processing, and scheduling of maintenance work orders.

Skills

Leadership

Communication

Administration

Time management

Problem solving

Analytical thinking

Team coaching

Education

GCSEs including English and Maths

Tools

MS Office (Word, Excel)

Job description

A Team Manager is needed at the Cirencester site for permanent employment. You will lead a team delivering frontline support, supervise performance, and drive efficient maintenance scheduling. Collaboration with the Operations Manager and management team is essential to ensure high-quality service.

The role requires strong leadership, excellent communication, and the ability to coach staff, manage rotas, and deliver regular performance reviews in a customer-focused environment.