Helpdesk Team Leader: Lead, Support & Develop Teams

Mears Group; Rainham; On-site; GBP 27,877 - 34,072; Full time

Benefits offered by this job

25 days annual leave plus bank holidays

Mears Fun Day

Volunteering Leave

Discounts up to 10% on various services

Family-friendly policies

Access to EAP counselling sessions

Job summary

Mears Group is looking for a Helpdesk Team Leader in Rainham, London. This role involves managing Helpdesk Operators while ensuring excellent customer service delivery. You'll be responsible for performance reviews and training, alongside administrative support.

The ideal candidate should have exceptional customer service and Microsoft Office skills, and previous management experience is preferred. The position offers a competitive salary of up to £30,975 and various employee benefits, including 25 days annual leave.

Qualifications

• Strong multitasking skills and ability to prioritize workload effectively.
• Willingness to complete ad-hoc tasks as required.

Responsibilities

• Provide administrative support to Helpdesk Operators.
• Lead, manage, motivate and support staff to deliver contractual requirements.
• Deliver performance reviews and one-to-ones and report to the line manager.
• Arrange and support training for Helpdesk Operators.
• Ensure all records and IT data on systems remains updated.
• Overall responsibility for the delivery of a customer-focused service.

Skills

Excellent customer service skills

Good Microsoft Office skills

Management experience

Administrative experience

Job description

Mears Group is looking for a Helpdesk Team Leader in Rainham, London. This role involves managing Helpdesk Operators while ensuring excellent customer service delivery. You'll be responsible for performance reviews and training, alongside administrative support.

The ideal candidate should have exceptional customer service and Microsoft Office skills, and previous management experience is preferred. The position offers a competitive salary of up to £30,975 and various employee benefits, including 25 days annual leave.