Helpdesk Support Technician

Hologic, Inc.; Cambridge; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a passionate Helpdesk Support Technician to provide vital IT support to business partners. In this hybrid role, you will engage in troubleshooting, computer imaging, and technical advice, ensuring that technology challenges are met with effective solutions. Your expertise will enhance the efficiency of end users while managing hardware procurement and IT Helpdesk ticket responses. With a competitive salary and benefits like medical insurance and a pension plan, this opportunity allows you to grow in a supportive environment where your contributions make a significant impact. Join a forward-thinking company and elevate your career in IT support.

Benefits

Pension

Medical Insurance

Flexible Working Hours

Qualifications

• Experience in IT Help Desk support role is essential.
• Excellent communication and troubleshooting skills required.

Responsibilities

• Provide IT phone support to global stakeholders on a rotating basis.
• Troubleshoot and resolve PC/Network problems quickly and accurately.

Skills

IT Help Desk Support

Windows 10/11

Microsoft Office / Office 365

Customer Service Skills

Troubleshooting Skills

Communication Skills

Mobile Device Support (iOS)

Networking Principles

Tools

ServiceNow

Desktop Support Tools

Job description

Helpdesk Support Technician

Role location – Cambridge, UK/ Hybrid working

Passionate about IT? Like the thought of supporting a large business? Talented in Helpdesk Support? Then read on! The Helpdesk Support Technician plays a vital role in providing IT support to business partners enabling the company to achieve its goals. You will be looked upon to provide solutions to technology challenges as well as educate end users on utilizing available tools to perform their tasks more efficiently.

What to expect:

• IT phone support to stakeholders globally (On rotating basis)
• Computer imaging and troubleshooting
• Technical advice and guidance for Hologic employees
• Hardware procurement, inventory, disposal support
• VIP/Executive support
• Assist with managing standard process/procedures
• Work directly with vendors on installations, upgrades, preventive maintenance
• IT Helpdesk ticket response and closure
• On call – out of regular business hours on a rota basis

What we expect:

• Experience in an IT Help Desk support role
• Windows 10 /11 experience
• Microsoft Office / Office 365
• Laptop and printer hardware knowledge required
• Mobile Device support experience (iOS preferred)
• Advanced knowledge of desktop support tools
• Knowledge of networking principles and troubleshooting client Wi-Fi issues
• Ability to triage, troubleshoot, and resolve PC/Network problems quickly and accurately
• Excellent communication skills, telephone support skills, and interpersonal skills with a customer service focus
• ServiceNow experience is desirable but not essential

So why join Endomag, A Hologic Company?

We offer a competitive salary as well as additional benefits including pension, medical insurance, and much more! So, if you have the skills, knowledge, and experience we’re looking for, apply today!