Helpdesk Support Administrator

Artemis Human Capital; Newtownabbey; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading building services provider is seeking a Helpdesk Support Administrator for their Newtownabbey office. This position is the first point of contact for clients requiring helpdesk and administrative support, perfect for candidates with strong admin and communication skills and a customer-focused mindset.

Benefits

Private healthcare

Life insurance

Death in service

Enhanced sick pay

Career development opportunities

Qualifications

• Experience in an administrative role in a fast-paced office environment.
• Strong IT skills, especially with Microsoft Office.
• Excellent written and verbal communication skills.

Responsibilities

• Log and manage incoming helpdesk calls.
• Update internal systems with completed work and documentation.
• Provide clients with regular job updates and resolutions.

Skills

Admin skills

IT skills

Communication

Problem solving

Customer-focused

Tools

Microsoft Office

Job description

Helpdesk Support Administrator
Newtownabbey
£ Competitive + Benefits

Artemis Human Capital are currently working with a long-established building services provider with decades of experience that operate at the forefront of their sector. Operating throughout the UK and Ireland, the company is known for quality and reliability. An opportunity has arisen due to continued growth and they have a vacancy for a Helpdesk Support Administrator.

The role
You’ll be the first point of contact for queries, providing helpdesk and administrative support. The role involves logging requests, coordinating work orders, liaising with clients and maintaining accurate records—all while delivering excellent customer service.

Key responsibilities

• Log and manage incoming helpdesk calls

• Update internal systems with completed work and documentation
• Coordinate work with internal teams and subcontractors
• Provide clients with regular job updates and resolutions

• Escalate urgent issues as needed

• Support contract managers in delivering quality service

• Maintain accurate admin records and generate reports

• Manage finance-related admin (POs, invoices, etc.)

Essential criteria

• Experience in an administrative role in a fast-paced office environment

• Strong admin and IT skills, especially Microsoft Office

• Excellent written and verbal communication skills

• Solution orientated approach to problem solving

• Ability to work independently and as part of a team

• Customer-focused approach

Remuneration

• Competitive salary
• Private healthcare
• Life insurance
• Death in service
• Enhanced sick pay
• Career development opportunities

For further information about this position please contact Kelsey at Artemis Human Capital.