Helpdesk Service Controller

NG Bailey; Leeds; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays with/6

Pension up to 8% employer contribution

Private Medical Insurance

Life Assurance

Employee Assistance Programme 24/7

Flexible benefits

Job summary

NG Bailey is seeking a Helpdesk Service Controller in Leeds for a permanent hybrid role. You will manage planned maintenance, remedial and reactive works, and allocate them to NG Bailey engineers or approved subcontractors.

The position includes 1 day hybrid home working and a salary of £27,000–£27,500 with private healthcare and flexible benefits. You will coordinate workloads, ensure paperwork is complete, and maintain clear communication with clients and teams.

Qualifications

• Strong communication with clients and team members.
• Excellent organizational abilities in fast-paced environments.
• Willingness to learn facilities management systems.
• Attention to accurate paperwork and close tickets.

Responsibilities

• Oversee delivery of Planned Maintenance, Remedial, and Reactive works for designated clients.
• Update NG Bailey’s system with new work orders and assign to engineers or approved subcontractors.
• Ensure engineer workloads are balanced by geography and availability, reassigning tasks as necessary.
• Confirm all completed works have the appropriate paperwork attached and close work orders in the system.

Skills

Strong communication

Organizational skills

Tech-savvy

Attention to detail

Job description

Leeds - White Rose Park (with 1 day hybrid home working)

Permanent

£27,000 - £27,500 + private healthcare + Flexible Benefits

Summary

We’re excited to offer a fantastic opportunity for a Helpdesk Service Controller to join our dynamic team at the newly opened Leeds Facilities Office in White Rose Park. In this role, you’ll work closely with our Service Centre team to manage and allocate resources, ensuring that all planned maintenance, remedial, and reactive works are completed efficiently by our engineers

Some of the key deliverables in this role will include:

• Oversee the delivery of Planned Maintenance, Remedial, and Reactive works for designated clients.
• Update NG Bailey’s system with new work orders and assign them to either NG Bailey engineers or approved subcontractors.
• Ensure engineer workloads are balanced by considering geography and availability, reassigning tasks as necessary.
• Confirm all completed works have the appropriate paperwork attached and ensure work orders are updated and closed in the system.

What we’re looking for

We’re seeking someone who thrives in a customer-facing role and enjoys interacting with clients and customers by email and phone. Ideally, you will have:

• Strong Communication Skills: Clear, concise, and professional interaction with clients and team members.
• Organizational Ability: Comfortable managing tasks and schedules in a fast-paced environment.
• Tech-Savvy: Proficient in using computer systems; previous experience with facilities management systems is a bonus, but a willingness to learn is essential.
• Attention to Detail: Ensuring all paperwork is accurate and work orders are properly completed

Benefits

We’re always evolving our benefits to ensure we’re attracting and retaining great people. Some of what you can expect includes:

• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
• Salary sacrifice car scheme (Hybrid/Electric Vehicle)
• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.

Next Steps

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.