Helpdesk Scheduler

ENGINEERINGUK; Bradford; On-site; GBP 27,000; Full time

Job summary

A leading company in facilities management is looking for a Helpdesk Scheduler to join their Bradford Schools Account. The role involves coordinating tasks, maintaining records, and ensuring effective communication within a team. This position offers a competitive salary and opportunities for career growth, making it ideal for those seeking a stable and rewarding career.

Benefits

Competitive annual salary with potential for yearly reviews

Career growth opportunities

Comprehensive training programs

At least 24 days of holiday plus bank holidays

Generous pension scheme

Flexible benefits options

Access to exclusive discounts

Two Social Impact Days for volunteering

Family friendly policies

Membership of Affinity Networks

Qualifications

• Proven ability to manipulate systems and databases.
• Excellent customer liaison skills.
• Ability to communicate professionally at all levels.

Responsibilities

• Programme, allocate, and co-ordinate work tasks using the CAFM system.
• Answer telephone calls and emails while scheduling work.
• Maintain records and ensure SLA's are met.

Skills

Communication

Problem solving

Customer liaison

Job description

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We are excited to offer a fantastic opportunity for a Helpdesk Scheduler to Join our Bradford Schools Account at Integrated House, Tong High School Site, Westgate Hill Street, Bradford, BD4 6NG

The salary is £26,383 per year.

The hours of work will be 37.5 hours per week.

Amey delivers facilities and estate management services to the Bradford Schools Private Finance Initiative across an estate of 10 schools (7 secondary and 3 Special Educational Needs).

Every day our people help create high-quality learning environments - ensuring they are safe, clean and compliant for teachers to inspire and where students can gain meaningful skills and qualifications.

We work in partnership with our clients and end-users to ensure our 24/7 services are delivered to the highest standard with minimum impact or disruption to day-to-day operational requirements of the schools.

What you will do:
• Ability to programme, allocate and co-ordinate work Tasks using the CAFM system
• Answer telephone calls and emails
• Allocate the correct level of work to ensure SLA's are met
• Ensure records are maintained and updated regularly so it can be reported on
• Carry out jeopardy management, ensuring forward planning is carried out where possible
• Ability to multi-task, answering calls whilst scheduling work
• Ability to communicate professionally and effectively, both verbally and in writing
• Ability to attend School Sites as required to support the Operational Team

What you will bring:
• Proven ability to manipulate systems and databases
• Able to communicate professionally and effectively, both verbally and in writing, within all levels of the business, and to external parties such as the client and tenants
• Ability to give day-to-day direction to all team members
• Able to develop and maintain good working relationships at all levels
• Excellent customer liaison skills
• Problem solving

We welcome applications from a diverse range of candidates. If you have most but not all these skills and experiences, we encourage you to apply, as we may be able to offer development or training to support you

Amey is committed to safeguarding and promoting the welfare of children and young people and requires all staff to demonstrate this commitment in every aspect of their work. You will be required to undergo our enhanced DBS check before commencing employment - please let us know upfront on any queries should you have any.

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions

• Career Growth: Shine in your career with advancement opportunities to roles like Helpdesk Team Leader

• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits - Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities.

Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.

Every day our teams across the UK and internationally do truly important work shaping some of the most complex environments that impact generations to come.

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we're proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at [e-mail] to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Apply today

***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***

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