Helpdesk Operator - Day Shift

TN United Kingdom; Birmingham; On-site; GBP 24,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Helpdesk Operator for a permanent position at Sandwell Hospital. This full-time role offers a structured shift pattern and a competitive salary, including shift allowances and benefits. As the first point of contact for service requests, you'll play a crucial role in ensuring efficient operations. The ideal candidate will possess strong administrative skills, proficiency in Microsoft Office, and a flexible approach to work. Join a supportive team that values employee wellbeing and offers numerous opportunities for professional growth.

Benefits

24 days annual leave plus public holidays

Life Cover (1.5x salary)

Employee discounts

Cycle to work scheme

Learning opportunities

Referral rewards

Mental wellbeing support

Qualifications

• Strong administrative experience in a busy office environment.
• Good organizational and coordination skills are essential.

Responsibilities

• Serve as the first point of contact for incoming calls and service requests.
• Input and prioritize Service Requests on the CAFM system.
• Maintain Helpdesk records and filing system.

Skills

Administrative Experience

Organizational Skills

Interpersonal Skills

Telephone Skills

Microsoft Office Proficiency

Health & Safety Knowledge

Tools

CAFM System

COUPA System

Job description

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Helpdesk Operator - Day Shift, Birmingham

Client: EQUANS

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 07558817a6df

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

EQUANS is looking for a Helpdesk Operator to join our team based at Sandwell Hospital on a permanent basis. This is a full-time role working 40.25 hours per week (shift pattern). The salary banding is £24,000 - £ per annum, including shift allowance and benefits package.

You will report directly to the Contract Services Manager and will be responsible for receiving, logging, and updating Helpdesk requests, ensuring compliance with the Sandwell and West Birmingham Hospitals Contract. The successful candidate will also plan and dispatch all logged work on the Helpdesk.

Please note: This role involves working days, 4 on 4 off, sometimes covering weekends or bank holidays.

Responsibilities:

• Serve as the first point of contact for incoming calls and service requests via telephone, fax, and email
• Input and prioritize Service Requests on the CAFM system
• Dispatch Reactive Work Orders to meet SLA
• Close Reactive Work Orders
• Assist in preparing and issuing Planned Maintenance Work Orders
• Support in closing Planned Maintenance Work Orders
• Maintain Helpdesk records and filing system
• Assign work, monitor, and follow up with Subcontractors
• Accurately input and retrieve data, produce reports as needed
• Monitor flow of all job requests
• Provide administrative support, including record keeping and reporting
• Act as first contact for internal and external parties, providing procedural information
• Provide cover for colleagues as needed
• Participate in training and familiarize with the site and operations
• Participate in the shift rota
• Assist with raising purchase orders using the COUPA system
• Perform other duties within capability

Benefits:

• Salary of £24,000+ with shift allowance and benefits
• 24 days annual leave plus public holidays
• Life Cover (1.5x salary)
• Employee discounts, cycle to work, CSR days, learning opportunities, referral rewards, employee networks, mental wellbeing support

Candidate Requirements:

• Strong administrative experience in a busy office
• Organizational and coordination skills
• Good interpersonal and telephone skills
• Proficient in Microsoft Office
• Flexible approach
• NHS/Hospital experience advantageous
• Knowledge of Health & Safety

This role requires a standard DBS check and proof of right to work in the UK. Re-location packages are not offered. All inquiries should go through the RESOURCING team, not directly to managers.