Helpdesk Coordinator

Bradfield Group; Bradfield; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Contributory workplace pension

Life cover

Professional development and training

Health cash plan & EAP

Cycle to Work scheme

Electric Vehicle scheme

Free parking

Lunch provided

Job summary

Bradfield College is seeking a Helpdesk Co-ordinator to join our Estates team. You will manage the day-to-day operation of the Estates Helpdesk, coordinating maintenance requests and contractor activities and handling related administrative processes.

You will act as a key link between customers, maintenance teams and contractors, delivering excellent customer service while supporting safe, compliant and effective operation of the College estate.

Qualifications

• Excellent customer service and organisational skills.
• Willingness to learn and develop within the role.
• DBS check and pre-employment screening required.

Responsibilities

• Manage day-to-day operation of Estates Helpdesk and coordinate maintenance requests.
• Coordinate contractor activities and related administrative processes.
• Act as a link between customers, maintenance teams and contractors, ensuring service quality.

Skills

Customer service

Organisation

Will to learn

Job description

Salary: £28,000 - £30,000, depending on knowledge, skills and experience

Required: November 2026

We are seeking a Helpdesk Co-ordinator to join our Estates team. You will manage the day-to-day operation of the Estates Helpdesk, ensuring maintenance requests, contractor activities and associated administrative processes are coordinated efficiently and effectively.

You will act as a key link between customers, maintenance teams and contractors, providing excellent customer service whilst supporting the safe, compliant and effective operation of the College estate.

We are looking for the right person as much as the right experience. Full training will be provided on our systems, procedures and Estates operations. We welcome applications from candidates who may not have direct Estates experience but can demonstrate excellent customer service, organisational skills and a willingness to learn and develop within the role.

All applicants will be subject to pre-employment screening, which includes an enhanced DBS and reference check prior to appointment.

The successful candidate will be offered a competitive salary reflecting their skills and experience. In addition to providing a great place to work, we offer a generous remuneration package which includes:

• Contributory workplace pension scheme and life cover
• Subsidised membership of the College Sports Centre and Golf Club
• Professional development and training
• BHSF Health Cash Plan & Employee Assistance Programme
• Cycle to Work scheme and Electric Vehicle scheme
• Free parking and lunch provided when the College kitchens are open

Applications will be processed as they are received, and we may interview suitable candidates before the closing date.

Bradfield College reserves the right to make an appointment at any time, so early applications are encouraged.

Bradfield College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening as part of their application, including checks with past employers and the Disclosure and Barring Service.

The school is legally required to carry out a number of pre-appointment checks which are detailed in the School's recruitment, selection and disclosure policy and procedure. The information you are being asked to provide in this form is required so that the school can comply with those legal obligations should your application be successful. In order to be considered for a position at the school, you must complete this application form. Please note that the school may carry out online searches on shortlisted candidates (see the School's Recruitment, selection and disclosure policy and procedure for further information).