Helpdesk Co-ordinator

TN United Kingdom; Stockport; On-site; GBP 25,000 - 30,000; Full time

Job summary

Ein führendes Unternehmen im Bereich Facility Management sucht einen Helpdesk-Koordinator, der leidenschaftlich daran interessiert ist, erstklassigen Kundenservice zu bieten. In dieser Rolle sind Sie die erste Anlaufstelle für Kunden und unterstützen die reaktive Wartung, indem Sie Aufträge eingeben, Anrufe entgegennehmen und sicherstellen, dass alle Arbeiten fristgerecht abgeschlossen werden. Sie werden eng mit Kunden, Auftragnehmern und Kollegen zusammenarbeiten, um eine hervorragende Kommunikation und Beziehungen aufrechtzuerhalten. Wenn Sie eine proaktive Einstellung und hervorragende Kommunikationsfähigkeiten haben, könnte diese Position die perfekte Gelegenheit für Sie sein.

Benefits

20 Tage Urlaub + Feiertage

Geburtstag frei

Kostenlose Parkplätze

Näher zu wichtigen Autobahnen und öffentlichen Verkehrsanbindungen

Qualifications

• Erfahrung in einer Helpdesk-Rolle im Bereich Facility Management.
• Fähigkeit, unter Druck zu arbeiten und enge Fristen einzuhalten.

Responsibilities

• Unterstützung des reaktiven Wartungs-Helpdesks für Kunden und Auftragnehmer.
• Bearbeitung von Jobanfragen über das interne Softwaresystem.

Skills

Kundenservice

Kommunikationsfähigkeiten

Detaillierte Bearbeitung von Aufträgen

Stressresistenz

Tools

MS Office

In-house Software

Job description

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Helpdesk Co-ordinator required for a leading facilities management and professional services company. The business put their customers at the heart of everything they do and are keen to hire people who are passionate to deliver 1st class customer service. The role is supporting a reactive maintenance help desk for clients/contractors with; inputting job orders; responding to telephone calls from the maintenance helpline; ensuring timescales are met; chasing contractors; arranging quotations etc. Youll be the initial point of contact between the business and their customers. It'll be up to you keep customers updated and handle their issues and queries professionally.

This role requires someone who has previously worked within a helpdesk role within facilities management.

What will you be doing as a Helpdesk Co-ordinator?

• Providing support on the reactive maintenance help desk for clients/contractors
• Inputting job requests/works orders via the in house software system and completing all requisite fields
• Responding to telephone calls from a dedicated direct maintenance telephone line, ensuring works completed within the required time period
• Chasing contractors for updates and completion on all works carried out
• Arranging for quotations on any costed works, ensuring return within 15 days of receipt to Manager/Supervisor and processing for authorisation
• Supporting with the out of hours telephone cover once every three weeks
• Preparing reports for key clients
• Maintaining excellent working relationships with other colleagues, clients, and contractors
• Reporting into the Head of Facilities Management

We would LOVE to hear from you if you have the following skills and experience:

• This role requires someone who has previously worked within a helpdesk role within facilities management
• Excellent communicator with the ability to build excellent working relationships with other colleagues, clients, and contractors
• Ability to work well under pressure and to tight timescales, in a busy reactive role
• High attention to detail when processing job orders and client / customer requests
• Computer literate with knowledge of MS Office and ability to pick-up in-house software system

What will you get in return for your work as a Helpdesk Co-ordinator?

• Salary of up to £25k, dependent upon experience
• Hours of work are Monday to Friday 8am to 5pm, with a requirement to support with out of hours once every 3 weeks
• Holiday Entitlement is 20 days + bank holidays, rising with length of service to 25
• Birthday day off
• Working for a leading facilities management and professional services company
• Free parking
• Close to major motorway and public transport links

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.