Helpdesk Assistant

Bupa; Greater London; On-site; GBP 35,000 - 37,000; Part time

Benefits offered by this job

Viva wellbeing

Flexible working

Annual leave

Staff canteen

Discounts on Bupa products

Nest pension

Job summary

Bupa is seeking a Helpdesk Assistant at Cromwell Hospital in London to support the Compliance manager and Estates Administration. The role involves logging maintenance requests, scheduling works, and producing routine management reports.

This part-time position operates Monday to Friday, 8am–4pm, with a bank contract and £18 per hour. It offers exposure to a busy healthcare operations environment and opportunities to streamline facilities processes.

Qualifications

• Helpdesk experience required.
• FM experience helpful.
• Administration experience required.
• Strong communication skills essential.
• Proficient with Microsoft Office.
• Good organisational skills and attention to detail.
• Ability to multi-task and manage multiple requests.

Responsibilities

• Provide an effective and efficient Helpdesk service including logging maintenance and new works requests.
• Support continuous improvement of FM admin processes and SOPs for efficiency and commercial goals.
• Log Estates reactive jobs on the Help Desk and assign to engineers cost-effectively.
• Ensure priority levels and completion times against SLAs.
• Coordinate with engineers to ensure jobs are completed and issues identified.
• Contact specialist contractors when in-house team cannot complete tasks.
• Prepare Monthly MI and management reports for senior leadership review.
• Support administration of in-house work streams and performance reporting.
• Perform general admin tasks and maintain estates filing systems.
• Follow procedures and protocols in line with directorate guidelines.
• Regularly run reports from asset management systems for monitoring and closure.

Skills

Helpdesk experience

FM experience

Administration experience

Good communication skills

Microsoft office proficient

Organisational skills

Attention to detail

Able to multi-task

Job description

Helpdesk Assistant Cromwell Hospital, London SW5 0TU

Bank Contract £18ph. Can offer 37.5 hours a week (Shifts Monday to Friday 8am to 4pm).

We make health happen. Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

As a Helpdesk Assistant, you will be expected to support the Compliance manager operating the help desk and will be required to undertake duties within other areas of the Estates Administration. This includes, but not limited to, managing all compliance, producing management reports, invoicing, raising POS, liaising with contractors and engineers and general administration duties.

Key Responsibilities

• Provide an effective and efficient Helpdesk service to include logging of maintenance and new works requests, on call tickets etc.
• Ensure continuous improvement of all the necessary FM Admin processes/SOPs for maximum efficiency and to meet commercial goals.
• Will log all Estates reactive jobs onto the Help Desk system and assign them to engineers in line with the department strategy in the most cost effective manner.
• Ensure priority levels are assigned and completion times delivered against agreed SLAS.
• Work with engineers to ensure jobs are complete and any issues identified.
• Contact specialist contactors as and when required if jobs cannot be completed by the in-house team.
• Prepare and complete Monthly MI and report Packs for senior management to review operational performance.
• Support in the administration of in-housework streams and performance reports to monitor progress against timescales and deadlines.
• Complete general administration tasks and creation of estates management reports.
• Provide general office duties effectively and efficiently including answering the telephone, scanning, photocopying, and maintaining an efficient filing system both manual and computerised.
• Follow and maintain procedures and protocols in accordance with guidelines set by the directorate.
• Regularly run reports from the asset management system for monitoring, follow-up and closure as required.

Key Skills / Qualifications

• Helpdesk experience
• FM experience
• Administration experience
• Good communication skills
• Microsoft office proficient
• Organisational skills
• Attention to detail
• Able to multi-task

Benefits

• Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.
• We support flexible working and have a range of family friendly benefits.
• Annual leave accrual paid every time you work
• Subsidised staff canteen and coffee shop led by expert caterers.
• Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
• Inclusion in the NEST government pension scheme

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

Time Type: Part time

Job Area: IT

Locations: Cromwell Hospital London

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we'd like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they're at the heart of our positively different culture of care. At Bupa you'll be challenged, you'll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.