Compliance & Technical Scheduling Manager

Bupa; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual leave accrual (paid)

Subsidised staff canteen & coffee shop

preferential rates on Bupa products

NEST pension scheme

Job summary

Bupa Cromwell Hospital in London is seeking a Compliance & Technical Scheduling Manager to oversee Hard FM services, audits and compliance reporting. You will support senior management, supervise the Estates admin team and ensure adherence to SOPs and SLAs.

The role requires experience in PPM delivery, budget oversight and stakeholder collaboration. It offers a full-time, on-site position with a competitive salary and a comprehensive benefits package.

Qualifications

• Level 3 or HND in Mechanical or Electrical discipline.
• IWFM Diploma Level 4+ desirable.
• Membership to IMechE, IWFM or RICS preferable.
• IOSH Managing Safely and willing to work toward NEBOSH General Certificate.

Responsibilities

• Operationally support the Cromwell Hospital Estates senior management and engineering teams for delivery of Hard FM services.
• Provide operational line management to the Estates administration team.
• Monitor and manage upload of Compliance reports to C365 with accuracy and consistency.
• Provide regular reporting and escalation to track compliance tasks and remedial actions.
• Gain knowledge of Hard FM SOPs to ensure adherence within maintenance regimes.
• Deputise for Building Services Manager and support audits, reviews and KPIs.
• Ensure services delivered in line with contract SLAs and KPIs; take corrective actions as needed.
• Engage in service reviews with Hard FM suppliers and provide input to strategic planning.

Skills

PPM delivery

Budget management

Analytical skills

Interpersonal skills

Microsoft Office

Leadership

Stakeholder management

Customer service

Education

Level 3 / HND in Mechanical or Electrical

IWFM Diploma Level 4+

Professional membership (IMechE/IWFM/RICS)

IOSH Managing Safely

Tools

MS Office Suite

Job description

Job Description: Compliance & Technical Scheduling Manager Cromwell Hospital, London SW5 0TU Full Time Salary: Competitive 37.5 hours a week

We make health happen. Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day. You’ll help us make health happen by:

• Operationally support the Cromwell Hospital Estates senior management team and engineering team to ensure the consistent and effective operational delivery of HFM Planned and Reactive services, across the Cromwell Hospital and High Street Kensington Offices.
• Provide operational line management to the Cromwell Hospital Estates administration team.
• Monitor and manage the upload of Compliance reports to C365 ensuring accuracy and consistency across all Hard FM service lines.
• To provide regular reporting and escalation to ensure all respective compliance tasks and remedial actions are tracked and concluded in a timely manner.
• Gain full knowledge of the Cromwell Hospital’s Hard FM services Standard Operating Procedures to be able to ensure adherence and compliance of them within the planned and reactive maintenance regimes of the Hard FM specialist suppliers.
• Deputise for the Building Services Manager where required and support in ensuring the regular auditing, measurement and reporting of the Hard FM contracted services.
• In order to ensure that services are delivered in line with the contract SLA’s and KPI’s, taking appropriate action to correct service line failures as they occur.
• In support to the Building Services Manager, engage in a suite of regular service reviews meetings across the Hard FM specialist suppliers.
• Provide regular operational input, which should complement, but not duplicate, the tactical management role of the Hard FM specialist services providers.

Education / Qualifications

• Level 3 or HND in related Mechanical and Electrical Discipline
• IWFM Diploma Level 4 or above is desirable.
• Membership to IMechE, IWFM or RICS would be preferable.
• IOSH Managing Safely and be willing to work toward a NEBOSH General Certificate

Experience

• Experience you will be experienced in PPM delivery in a similar sized / complex organisation and have experience of service standards and how to delivery first class customer satisfaction.
• Experience of supporting the development and implementation of Hard FM specialist services that that reflects the needs of stakeholders.
• Experience of negotiation and the procurement of Hard FM specialist services based upon Facilities Management best practice principles including risk transfer, use of output specifications and key performance indicators.
• Understanding and knowledge of performance measurement techniques within the current Hard FM specialist services market.
• Experience of management of Hard FM services and experience of developing strategies for the effective maintenance of built and installed assets.
• Knowledge of the current trends and thinking within the Hard FM specialist services market and demonstration of an ability to apply such trends in an operational setting.

Skills

• Experience of procedures relating to tendering and quotation levels.
• Experience of managing budgets to meet financial targets.
• Strong analytical skills where you can solve problems and implement change.
• Strong interpersonal and communication skills.
• Good IT skills in all areas of Microsoft Office and can demonstrate keyboard skills in terms of speed and accuracy.
• Ability to lead and motivate a diverse workforce to deliver highest standards of service.
• Experience of managing customer relationships within organisations.
• Good working knowledge of standards and Compliance legislation as applicable to the Facilities Management market.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• Annual leave accrual paid every time you work
• Subsidised staff canteen and coffee shop led by expert caterers.
• Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices.
• Inclusion in the NEST government pension scheme

Time Type "Full time" Job Area: Property & Facilities Locations: Cromwell Hospital London.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.