Helpdesk and Desktop Support Analyst

Jas Gujral; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading retail bank in the City of London is seeking a Helpdesk and Desktop Support Analyst with 4 to 5 years of experience. The successful candidate will support internal banking staff and ensure efficient operation of the IT helpdesk function, including desktop support and customer service.

Qualifications

• 4 to 5 years of proven experience in a helpdesk or desktop support role.
• Experience in banking environments is preferred.
• Strong technical support skills for various hardware and software.

Responsibilities

• Provide user support for desktops, peripherals, and network connectivity.
• Conduct root cause analysis and remediation for support issues.
• Work within the Service Desk team to meet SLA targets.

Skills

Customer Service

Root Cause Analysis

Desktop Support

Basic Networking

Education

ITIL Certification

Microsoft Certifications

Tools

Service Desk Ticket Software

Microsoft Office Suite

Windows 7

Citrix

Job description

Helpdesk and Desktop Support Analyst

Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.

Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required.

-Work within the Service Desk team in supporting and delivering all aspect of services

-1^st/2^nd line support (capable of root cause analysis)

-Remote branch support using Remote Assistance

-Active Directory user starter/leaver process

-Customer facing, support of internal banking staff, VIPs

-Maintenance and support of desktops, laptops, Blackberry’s

-SLA targets

-Ad-hoc project involvement

-Ideally with experience of supporting desktop platforms for banking environments

-Experience in operational deployments. Desktop, operating system refresh cycle

-Service Desk ticket software

-Market data products

-ITIL, Microsoft certifications advantageous

-Maintains industry recognised skills through training or self-study methods

Technical Skills

-Supporting Microsoft operating systems, office suite

-TCP/IP, basic networking skills

-Root cause analysis and remediation

Technologies

-Windows 7

-Office 2013

-Xenapp published applications, support

-Desktop hardware, laptops, Blackberry’s deployments

Citrix

The salary for this role will be in the range £40K - £55K plus benefits.

The Client is based in the City close to Liverpool Street and Bank stations.

The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future.

Do send your CV to us in Word format along with your salary and availability.