Helpdesk and Desktop Support Analyst

Free-Work UK; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Free-Work UK seeks a Helpdesk and Desktop Support Analyst to join their Service Desk team in London. This full-time role requires 4-5 years of experience in user support and troubleshooting. Responsibilities include providing first and second line support, managing desktop environments, and ensuring service level agreements are met. The position offers a competitive salary ranging from £40,000 to £55,000 plus benefits.

Qualifications

• Responsible for full user support including desktop and peripheral hardware support.
• Experience in supporting Microsoft operating systems and basic networking skills is required.
• Customer-facing role requiring effective communication and troubleshooting abilities.

Responsibilities

• Provide 1st and 2nd line support as part of the Service Desk team.
• Maintenance and support of desktops and laptops.
• Remote support for users including mobile/European clients.

Skills

User support

Troubleshooting

Remote assistance

Root cause analysis

Basic networking

Education

4 to 5 years proven experience

Tools

Microsoft Office

Windows 7

Citrix

Job description

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This range is provided by Free-Work UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Description

Helpdesk and Desktop Support Analyst

Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.

Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required.

• Work within the Service Desk team in supporting and delivering all aspect of services
• 1 st /2 nd line support (capable of root cause analysis)
• Remote branch support using Remote Assistance
• Active Directory user starter/leaver process
• Customer facing, support of internal banking staff, VIPs
• Maintenance and support of desktops, laptops, Blackberry's
• SLA targets
• Ad-hoc project involvement
• Ideally with experience of supporting desktop platforms for banking environments
• Experience in operational deployments. Desktop, operating system refresh cycle
• Service Desk ticket software
• Market data products
• ITIL, Microsoft certifications advantageous
• Maintains industry recognised skills through training or self-study methods
  
  

Technical Skills

• Supporting Microsoft operating systems, office suite
• TCP/IP, basic networking skills
• Root cause analysis and remediation
  
  

Technologies

• Windows 7
• Office 2013
• Xenapp published applications, support
• Desktop hardware, laptops, Blackberry's deployments
  
  

Citrix

The salary for this role will be in the range £40K - £55K plus benefits.

The Client is based in the City close to Liverpool Street and Bank stations.

The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future.

Do send your CV to us in Word format along with your salary and availability.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Human Resources Services

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