Helpdesk Analyst — Fast-Paced IT Support with Training

NHS Borders; Melrose; On-site; GBP 24,000 - 30,000; Full time

Job summary

NHS Borders in the Scottish Borders is recruiting a Service Desk Analyst to join the IT Service Desk. You will be the first point of contact for IT incidents and service requests, delivering friendly, professional support to users across a range of systems.

The role is permanent, 36 hours per week, Band 4, offering training and development within a collaborative team environment. A customer‑focused mindset and good communication are essential.

Qualifications

• Interest in technology and IT fundamentals.
• Thrives in a fast-paced environment.
• Willing to learn and develop IT skills.
• Positive, proactive approach to work.

Responsibilities

• Be the first point of contact for IT incidents and service requests.
• Deliver excellent customer service and ensure users receive timely support.
• Provide assistance across a range of systems and technologies.

Skills

Interest in technology

Fast-paced environment

Willingness to learn IT skills

Proactive attitude

Job description

NHS Borders in the Scottish Borders is recruiting a Service Desk Analyst to join the IT Service Desk. You will be the first point of contact for IT incidents and service requests, delivering friendly, professional support to users across a range of systems.

The role is permanent, 36 hours per week, Band 4, offering training and development within a collaborative team environment. A customer‑focused mindset and good communication are essential.