Global IT Service Desk Analyst
Insights
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Benefits offered by this job
Job summary
Insights in Dundee, Scotland, is hiring a Service Delivery Analyst to join a global IT Service Desk team in a hybrid role. You will handle incidents and requests, work with specialist IT teams, and strive to deliver efficient, customer-centric service.
The ideal candidate has Service Desk experience, strong troubleshooting skills and is familiar with Microsoft 365, Intune, Entra ID and AD/Exchange administration. Remote support experience is valued.
Qualifications
- Experience working in a Service Desk or IT support environment.
- Strong troubleshooting and problem-solving abilities.
- Proficiency with Microsoft 365 suite and related technologies.
- Knowledge of ITIL processes and service management.
Responsibilities
- Deliver first-class IT support to colleagues globally.
- Take ownership of incidents and requests from start to finish.
- Collaborate with IT teams to resolve issues and improve services.
- Maintain and exceed service level expectations.
- Support deployment and maintenance of business applications.
- Contribute to process improvements and knowledge sharing.
Skills
Tools
Job description
Insights in Dundee, Scotland, is hiring a Service Delivery Analyst to join a global IT Service Desk team in a hybrid role. You will handle incidents and requests, work with specialist IT teams, and strive to deliver efficient, customer-centric service.
The ideal candidate has Service Desk experience, strong troubleshooting skills and is familiar with Microsoft 365, Intune, Entra ID and AD/Exchange administration. Remote support experience is valued.
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