Helpdesk Agent

Harvey Nash Group; City of Edinburgh; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Helpdesk-Agenten für eine 3-monatige Hybrid-Position. In dieser Rolle unterstützen Sie die digitale Gesundheitsstrategie Schottlands, indem Sie technischen Support für wichtige Plattformen bieten. Sie werden in einem dynamischen Team arbeiten, das sich der Bereitstellung hochwertiger digitaler Produkte und Dienstleistungen widmet. Wenn Sie eine Leidenschaft für Kundenservice und IT haben und in einem schnelllebigen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice in einem schnelllebigen Umfeld.
• Hohe IT-Fähigkeiten, insbesondere mit Microsoft 365.

Responsibilities

• Technische Unterstützung für die Turas-Plattform bereitstellen.
• Supportanfragen schnell und höflich bearbeiten.

Skills

Kundenservice

Kommunikationsfähigkeiten

IT-Fähigkeiten (Microsoft 365)

Teamarbeit

Flexibilität

Job description

Helpdesk Agent| 3 Month Contract | (Inside IR35) | Hybrid | Starting ASAP

Day Rate: DOE

About the Role: Support the delivery of Scotland's Digital Health and Care Strategy by providing front-line technical support across platforms and applications, including Turas and the National Digital Platform. The role involves working within the Infrastructure and Operations Business Unit to deliver high-quality digital products and services. The User Support team provides technical support for the Turas platform.

Main Duties:

• Respond to support enquiries promptly and courteously.
• Investigate technical issues reported by users and colleagues.
• Escalate significant issues to the Support Team lead or Delivery teams.
• Collaborate with team members to identify common issues and suggest improvements.
• Manage workload proactively via a service desk and maintain up-to-date records.

Essential Skills & Experience:

• Experience in a fast-paced customer service environment.
• Confident communication with internal and external customers, both written and verbal.
• Ability to organize work flexibly within a multi-stakeholder/multi-deadline environment.
• Teamwork and independent work capabilities.
• Experience in fast-paced environments with strict deadlines.
• Ability to work with minimal supervision and meet deadlines.
• Flexible approach to learning and problem-solving.
• Commitment to personal and professional development.
• Excellent interpersonal and customer service skills.
• Thorough, patient, and dedicated to resolving customer issues.
• Quick understanding of complex business processes.
• High level of IT skills, including Microsoft 365.

This role is Inside IR35. Applicants must hold or be willing to apply for a valid Basic Disclosure Scotland. Please click the link to apply.