Helpdesk Administrator

Aldwych Consulting Ltd; Cambourne; On-site; GBP 27,000 - 31,000; Full time

Job summary

Aldwych Consulting Ltd is seeking a Helpdesk Administrator to join a busy operational team in Cambridge. The role is temporary with a view to permanent, on-site, and requires strong Excel skills to manage data across multiple systems.

You will provide day-to-day administrative support, maintain records, and produce reports and trackers in Excel while handling confidential information in line with GDPR. Applicants must be eligible to work in the UK.

Qualifications

• Strong Excel skills for data handling and reporting.
• Excellent attention to detail and organisational skills.
• Strong written and verbal communication.

Responsibilities

• Provide day-to-day administrative support to operational teams.
• Maintain and update records, spreadsheets, and databases accurately.
• Produce reports, trackers, and data analysis using Microsoft Excel.
• Coordinate meetings, schedules, and internal communications.
• Process documentation in line with compliance and security procedures.
• Handle confidential information in accordance with GDPR and company policies.
• Support onboarding, audits, and document control activities.
• Liaise with internal stakeholders and external partners professionally.

Skills

Excel

Attention to detail

Organisational skills

Communication

Job description

Helpdesk Administrator

Location: Cambridge

Hourly Rate: £13-15 per hour (£28,000 per annum if permanent)

Job Type: Full-time, Temporary contract, On-site.

About the Role

Our client is seeking a Helpdesk Administrator with strong Excel skills to join a busy operational team supporting secure projects within a regulated environment. The plan is for you to be employed on a temporary basis initially with the view to go permanent after a few weeks of settling in.

This role requires excellent administrative capability, confidence handling sensitive information, and the ability to manage data accurately across multiple systems.

Key Responsibilities

• Provide day-to-day administrative support to operational teams
• Maintain and update records, spreadsheets, and databases accurately
• Produce reports, trackers, and data analysis using Microsoft Excel
• Coordinate meetings, schedules, and internal communications
• Process documentation in line with compliance and security procedures
• Handle confidential information in accordance with GDPR and company policies
• Support onboarding, audits, and document control activities
• Liaise with internal stakeholders and external partners professionally

Requirements

• Previous administration or office support experience is preferred but not essential
• Excellent attention to detail and organisational skills
• Strong written and verbal communication
• Ability to work independently and manage multiple priorities

Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.