Help Desk Technician - Derbyshire

Brewer Science, Inc; East Midlands; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and 401

Employee stock ownership

Bonus plans

Educational assistance & employee help

Paid leave & wellness breaks

Job summary

Brewer Science, Inc. is seeking a Help Desk Technician for its Derbyshire, UK location. The role provides IT support to employees, logs and tracks incidents, and assists in deploying hardware and software.

The successful candidate will help document IT processes and collaborate with IT Operations to maintain systems. The position requires at least 2+ years related experience or an equivalent combination of education and experience, with the ability to troubleshoot hardware and software issues

Qualifications

• 2+ years of related experience or an equivalent combination of education and experience.

Responsibilities

• Serve as the primary contact for users seeking technical assistance, responding promptly to inquiries via phone, email, in-person, service ticket or chat.
• Diagnose and resolve common hardware and software issues, such as printer problems, software installations, networking, password resets, and other computer-related technology.
• Accurately log, document, and track support requests and resolutions in the help desk ticketing system, ensuring detailed records for follow-up and analysis.
• Identify and escalated more complex or unresolved issues to senior level technicians and specialists or other IT teams, providing necessary context and documentation.
• Assist users with basic training and guidance on software applications, system features, and best practices.
• Assist in the setup, configuration, and deployment of new computers, workstations, and peripheral devices.
• Assist in inventory management for IT related devices, organization of the Help Desk and IT storage areas, and electronic recycling.
• Collaborate and work with the enterprise applications and IT Operations teams.

Education

2+ years of related experience or an equivalent combination of education and experience

Job description

Brewer Science Job Postings

Please note Brewer Science is aware of potential scams associated with fake interviewing and false employment offers associated with the company.

Communication from Brewer Science will come from the "@brewerscience.com" email domain.

We encourage you to please use due diligence to ensure you are connecting with an authorized Brewer Science representative. Useful resources for spotting potential scams associated with the job search process can be found here: Staying Safe in Today’s Job Market

Further inquiries can be sent to [e-mail].

Position:Help Desk Technician - Derbyshire

Location:Darley Abbey, United Kingdom

Job Id:2275-7661

# of Openings:1

Brewer Science, Inc. is a major innovator of high-technology solutions for the semiconductor / microelectronics markets. We are currently seeking a purpose-driven candidate with an ownership mentality to fill an open position as a Help Desk Technician. This position will be located in Derbyshire, UK.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

Summary

Help Desk Technicians provide IT support to employees in response to requests and create documentation. They also participate in planning, design, documentation and assembly of IT systems and infrastructure at Brewer Science.

Responsibilities

• Serve as the primary contact for users seeking technical assistance, responding promptly to inquiries via phone, email, in-person, service ticket or chat.
• Diagnose and resolve common hardware and software issues, such as printer problems, software installations, networking, password resets, and other computer-related technology.
• Accurately log, document, and track support requests and resolutions in the help desk ticketing system, ensuring detailed records for follow-up and analysis.
• Identify and escalated more complex or unresolved issues to senior level technicians and specialists or other IT teams, providing necessary context and documentation.
• Assist users with basic training and guidance on software applications, system features, and best practices.
• Assist in the setup, configuration, and deployment of new computers, workstations, and peripheral devices.
• Assist in inventory management for IT related devices, organization of the Help Desk and IT storage areas, and electronic recycling.
• Collaborate and work with the enterprise applications and IT Operations teams.

Education & Credentials

• 2+ years of related experience or an equivalent combination of education and experience.

Benefits

At Brewer Science, we are a Top Workplace, Certified Employee-Owned, Certified B Corp™, and GreenCircle Certified Zero Waste to Landfill. By joining Brewer Science, you will be eligible to receive benefits including:

• Medical, dental, vision, life, long- and short-term disability, identity theft protection, and pet insurance
• Paid leave, including community service leave, wellness breaks, and other special leave
• Employee stock ownership, 401k, and bonus plans
• Educational assistance & employee assistance program

Equal Employment Opportunity

M/F/Disability/Veterans

Privacy Notices

Brewer Science is committed to protecting the privacy and security of your personal information.

Click for EU/UK Notice

Click here for California Notice

FMLA

The Family Medical Leave Act (FMLA) requires covered employers to provide up to 12 weeks of leave to eligible employees for qualifying events. More information can be found on the Employee Rights and Responsibilities Under the Family Medical Leave Act notice.

Brewer Science uses E-Verify ® to verify the employment eligibility of newly hired employees.

ALL APPLICANTS

To request ADA accommodations or assistance with completing the application process, please contact us at [phone]. TTY users should call through Relay Missouri, 1-800-RELAY MO (1-800-735-2966).