Help Desk Coordinator

Anabas (UK 2) Ltd; Darlington; On-site; GBP 27,000; Full time

Job summary

Join a vibrant and dynamic facilities management company as a Helpdesk Coordinator. This full-time role offers a friendly working environment where you'll utilize your strong customer service and administration skills to provide exceptional support. You'll be responsible for managing helpdesk tasks, scheduling jobs, and building relationships with clients and contractors. With a focus on employee growth and development, this company provides a supportive atmosphere, 33 days of holiday, and various wellness perks. If you're proactive and ready to make a difference, this is the perfect opportunity for you.

Benefits

33 days holiday per year

Employee Assistance Programme

Access to Life Assured App

Recognition and Reward scheme

Cycle 2 Work scheme

Recommend a friend scheme

Company events

Subsidized gym membership

Welcoming office environment

Life Insurance

Qualifications

• Strong customer service and administration skills are essential.
• 2 years experience in customer service and administration preferred.

Responsibilities

• Provide professional and proactive service to clients and staff.
• Schedule jobs and coordinate works using the CAFM system QFM.

Skills

Customer Service

Administration Skills

Problem Solving

Tools

CAFM system QFM

Job description

Anabas is a dynamic National Facilities Management company. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers.

Anabas is currently seeking to employ a proactive self-motivated individual with strong proven customer service and administration skills to join our fabulous Helpdesk Team as a Helpdesk Coordinator in the Morton Park area of Darlington, onsite parking available.

You will be joining a vibrant and friendly working environment within a business that inspires the growth and development of their dynamic team of employees.

This is a full-time permanent role working Monday to Friday between 08:00 am to 5:00 pm, 40 hours per week at an annual salary of £26,246.

Applicants are required to have strong, accurate administration skills, previous customer service experience, and the ability to think fast on their feet.

• 33 days holiday per year including Bank Holidays.
• Employee Assistance Programme: Anabas employees have access through Health Assured to support and advice on a variety of issues that can impact life.
• Access to Life Assured App: Anabas employees have access to a multitude of resources to aid health and well-being.
• Recognition and Reward scheme: Managers can highlight work well done with a financial reward of varying amounts.
• Cycle 2 Work scheme: A great way to purchase a bike & accessories whilst spreading the cost through salary sacrifice.
• Recommend a friend scheme: Nominate a new Anabas team member to join our already talented team and receive a referral payment.
• Company events.
• Access to subsidized gym membership for employees based at the Darlington site.
• Welcoming and friendly office environment: Refreshments, fresh fruit, and healthy snacks provided free of charge throughout the working week.
• Life Insurance: 1x annual salary.

With previous experience in a customer service and administration role, you will provide a professional, friendly, and proactive service. You will build and develop excellent working relationships with the clients, internal staff, and third-party contractors. Full training and equipment will be provided.

The helpdesk is responsible for scheduling jobs (both reactive works and planned preventative maintenance), coordinating works from start to finish using our CAFM system QFM. In addition, you will be required to complete associated helpdesk administrative tasks as required.

It is desirable that the right candidate has 2 years previous experience in a customer service and administration role, preferably from within a facilities management environment.

Sound like the job for you? We look forward to receiving your application soon!

Business admin and customer service experience essential.