Help Desk Coordinator

Compass Group UK; City Of London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Compass Group UK is seeking a dedicated Helpdesk Coordinator to support the Restaurant Associates facilities team on a full-time 40-hour week. The role serves as the first point of contact for facilities-related queries, delivering high-quality customer service via phone, email and internal systems, and ensuring issues are resolved in line with SLAs.

You will work Mon-Fri days, coordinating with colleagues to maintain smooth operations across the UK sites and help drive continuous service

Qualifications

• Excellent verbal and written communication.
• Excellent telephone communication skills.
• Strong customer service and interpersonal skills.
• Ability to prioritise tasks and work under pressure.
• High level of organisation and attention to detail.
• Competent in Microsoft Office and internal systems.
• Ability to work both independently and within a team.

Responsibilities

• Serve as the first point of contact for facilities-related queries across the organisation.
• Manage requests via phone, email and internal systems and ensure issues are resolved within SLAs.
• Support the facilities team to maintain smooth operations across sites.

Skills

Excellent verbal communication

Excellent telephone communication

Strong customer service

Interpersonal skills

Prioritise tasks

Organisation

Microsoft Office

Teamwork

Tools

Microsoft Office Suite

Job description

We're currently recruiting a dedicated Helpdesk Coordinator to help ensure the smooth running of the operations in Restaurant Associates on a full time basis, contracted to 40 hours per week.

As a Helpdesk Coordinator, you will use your skills to maintain a high standard of facility management with the wider facilities team. In return, you will have the chance to progress your career with company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift patterns will be: Mon-Fri (Full Time Days)

Could you bring your spark to Restaurant Associates? Here's what you need to know before applying:

The Helpdesk Operator is the first point of contact for all facilities-related queries across the organisation. The role is responsible for delivering high-quality customer service, managing requests via phone, email, and internal systems, and ensuring that all issues are resolved efficiently in line with service level agreements

Our ideal Helpdesk Operator will:

• Excellent verbal and written communication skills
• Excellent telephone communication skills
• Strong customer service and interpersonal skills
• Ability to prioritise tasks and work under pressure
• High level of organisation and attention to detail
• Competent in Microsoft Office and internal systems
• Ability to work both independently and within a team

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!