Help Desk Coordinator

Construction, Property and Engineering; Bellshill; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Help Desk Coordinator to join their dynamic team in Bellshill. In this role, you'll provide essential technical assistance and customer support, ensuring prompt responses to inquiries via phone and email. You'll thrive in a fast-paced environment while maintaining high accuracy and compliance with service level agreements. This position offers the opportunity to develop effective relationships with both internal and external customers, making a significant impact on service delivery. If you are passionate about customer service and ready to take ownership of your work, this is the perfect opportunity for you.

Qualifications

• Experience in FM Helpdesk and strict adherence to SLAs & KPIs.
• Strong customer service skills with a focus on accuracy.

Responsibilities

• Respond to calls and emails promptly, maintaining service level agreements.
• Ensure all Helpdesk calls are recorded and followed through to completion.

Skills

Customer Service Skills

Attention to Detail

FM Helpdesk Experience

Experience with SLAs & KPIs

Fast-paced Environment Adaptability

Tools

Microsoft Packages

Job description

Help Desk Coordinator - Bellshill - ML4 3NJ

We are seeking a Helpdesk Coordinator for one of our clients at Bellshill, ML4 3NJ, with opportunities across the United Kingdom! Join a team where you can act with purpose and thrive in your own way!

You'll support and provide technical assistance for incoming queries, respond to customer inquiries via phone and email, and provide prompt and efficient support.

What you'll do:

• Respond promptly to incoming calls and emails according to client service level agreements.
• Maintain high accuracy in information gathering and inputting.
• Ensure all Helpdesk calls are received, recorded, and followed through to completion in a timely manner.
• Be fully conversant and compliant with all processes that support the delivery of Helpdesk services, ensuring compliance with contractual KPI targets.
• Provide excellent customer service when dealing with telephone calls, ensuring the use of a polite and professional manner at all times and that all requests are followed up by taking ownership to completion, including the use of accurate handovers where necessary.
• Develop and maintain effective working relationships at all levels with both internal and external customers.
• Adhere to all company policies, including but not limited to code of conduct, data protection, and confidentiality.

What you bring:

• FM Helpdesk experience.
• Experience of working to strict SLAs & KPIs.
• Good customer service skills.
• Excellent attention to detail including a high level of accuracy.
• Experience in working in a fast-paced environment.
• Experience with Microsoft packages.

For more details, please apply today or call Anil at 07441 928293.

Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.