Helpdesk Lead

Sodexo Group; Dublin; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Helpdesk Lead in Dublin, where you'll enhance customer service functions and support vital administrative operations for Public-Private Partnership contracts. This role offers the opportunity to drive efficiency and client satisfaction within educational environments. You'll manage helpdesk support, coordinate site schedules, and uphold compliance standards, all while fostering a professional image. If you're a proactive problem solver with excellent organizational skills, this is your chance to make a positive impact every day in a dynamic work environment.

Benefits

Opportunities for professional development

Flexible work environment

Competitive compensation

Ongoing training programs

Qualifications

• Proven experience in administrative or customer support roles.
• Strong organizational skills with attention to detail.

Responsibilities

• Assist Contract Manager with administrative tasks and project updates.
• Coordinate site schedules and support Facilities Managers.

Skills

Administrative experience

Customer support

Organizational skills

Problem-solving

Communication skills

IT literacy

Job description

• Opportunities for professional development
  
• Full driving licence is required for this role
• Plus our Sodexo employee benefits package

Helpdesk Lead

Dublin - Full time

Join Sodexo as a Helpdesk Lead in Dublin, where you’ll play a vital role in managing and coordinating customer service functions and supporting the day-to-day administrative operations for our Public-Private Partnership (PPP) contracts across Ireland.This is an opportunity to drive efficiency and support client satisfaction within the Schools and Universities segment, making a difference in educational environments across the country.

As part of a committed team, you’ll ensure smooth site-based operations, coordinate helpdesk support, and manage recruitment needs across our PPP contracts.This role is ideal for a proactive problem solver who thrives in a collaborative setting and is ready to make a positive impact every day.

What you’ll do:

• Assist the Contract Manager with key administrative tasks and project updates.
• Coordinate site schedules and provide support to site-based Facilities Managers.
• Cover the helpdesk for PPP contracts, managing inquiries and ensuring a responsive service.
• Support recruitment activities for various contract needs across multiple sites.
• Maintain accurate project records and manage multi-site responsibilities.
• Uphold health, safety, and compliance standards as per statutory and company requirements.
• Foster a professional, solution-oriented image to clients, staff, and colleagues.

What you bring:

• Proven experience in an administrative or customer support role, ideally within Facilities Management.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
• Excellent problem-solving abilities and decision-making skills.
• Clear communication skills and the capacity to work independently and collaboratively.
• IT literacy and confidence in using various software platforms.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll join a company and team that values you and allows you to thrive in your own way. In addition, we offer:

A flexible and dynamic work environment.

Competitive compensation.

Access to ongoing training and development programs.

Opportunities to grow within the company.

We are a Disability Confident Leader employer.We’re committed to changing attitudes towards disability and ensuring disabled people have the opportunity to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.