Help Desk Coordinator

TipTopJob; Bellshill; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Help Desk Coordinator in Bellshill, where you will be an integral part of a dedicated team. This role offers the chance to thrive in a supportive environment, responding to customer inquiries and ensuring high standards of service delivery. Your attention to detail and customer service skills will shine as you manage Helpdesk operations, build strong relationships, and contribute to a culture of excellence. If you are looking to make a meaningful impact and grow your career, this is the perfect opportunity for you.

Qualifications

• Experience in a Helpdesk role with a focus on FM services.
• Ability to work under strict SLAs and KPIs while maintaining accuracy.

Responsibilities

• Respond promptly to calls and emails, ensuring high accuracy.
• Maintain compliance with Helpdesk processes and KPI targets.

Skills

FM Helpdesk experience

Customer service skills

Attention to detail

Experience with SLAs and KPIs

Proficiency with Microsoft Office

Job description

Help Desk Coordinator: Bellshill, ML4 3NJ

We are seeking a Helpdesk Coordinator for our client in Bellshill, ML4 3NJ, with opportunities available across the United Kingdom. Join us and be part of something greater, where you can act with purpose and thrive in your own way.

Responsibilities:

1. Respond promptly to incoming calls and emails according to client service level agreements.
2. Maintain high accuracy in information gathering and inputting.
3. Ensure all Helpdesk calls are received, recorded, and followed through to completion in a timely manner.
4. Be fully conversant and compliant with all processes supporting Helpdesk services, ensuring compliance with contractual KPI targets.
5. Provide excellent customer service via telephone, maintaining a polite and professional manner, and follow up on all requests to completion, including proper handovers where necessary.
6. Develop and maintain effective working relationships at all levels with both internal and external customers.
7. Adhere to all company policies, including the code of conduct, data protection, and confidentiality.

What You Bring:

1. FM Helpdesk experience
2. Experience working to strict SLAs and KPIs
3. Good customer service skills
4. Excellent attention to detail and high accuracy
5. Experience working in a fast-paced environment
6. Proficiency with Microsoft Office packages

For more details, please apply today or contact Anil.

Randstad CPE values diversity and promotes equality. We welcome applications from all sections of society and are happy to discuss reasonable adjustments or additional arrangements to support your application.

Candidates must be eligible to live and work in the UK.

When advertising vacancies, we act as an Employment Agency for permanent roles and as an Employment Business for temporary/contract roles.