Hell's Kitchen Waiter/Waitress

Hell; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Staff areas

Meals on duty

Pension

Healthcare schemes

Refer a Friend

Job summary

Hell’s Kitchen London is seeking a front-of-house team member to deliver five-star service in a premium hospitality setting at The Cumberland, London. You’ll manage orders with confidence, maintain the dining environment, and collaborate closely with kitchen and bar teams to ensure a seamless service.

We offer a dynamic work environment, opportunities for career development, and benefits that support staff wellbeing and engagement.

Qualifications

• Experience in a high-volume or premium hospitality environment.
• Passion for hospitality and guest experience.
• Confident communication and a polished, professional presence.
• Calm, focused and adaptable under pressure.
• Team-first attitude with pride in delivering exceptional service.

Responsibilities

• Delivering exceptional, five-star service to every guest.
• Taking orders confidently and accurately, with strong menu and product knowledge.
• Anticipating guest needs and creating memorable dining moments.
• Working seamlessly with kitchen and bar teams to ensure smooth service.
• Maintaining immaculate presentation of tables, sections and service areas.
• Handling guest feedback professionally and resolving issues in the moment.
• Upholding all service, health & safety, allergen and brand standards at all times.

Skills

Hospitality experience

Guest experience

Communication

Calm under pressure

Team player

Job description

Contract: Flexible
Payment: Hourly
Salary: £13.50 per hour + tronc

Inspired by the hit television series created by Michelin starred chef Gordon Ramsay, Hell’s Kitchen (London) is an immersive dining experience that captures the energy and excitement of the iconic television show and delivers it directly to the table.

Designed to transport guests straight into the heart of the action, the restaurant blends theatrical flair with culinary excellence and exceptional service, while pairing outstanding food and drink with world class service.

Recreating the tension of the show’s famed red and blue open kitchens diners witness the precision and intensity behind every dish, as well as a contemporary bar showcasing the latest trends in mixology. The menu features signature, show-inspired creations such as the legendary Beef Wellington, Pan-Seared Scallops, and Sticky Toffee Pudding, each prepared with the same passion and perfection expected from the show’s world-class chefs.

More than a meal, Hell’s Kitchen offers guests a front-row seat to the ultimate dining performance in one of London’s most sought-after locations, The Cumberland champions the city’s cultural and music scene, inspired by its rich history of housing music legends.

As part of the front-of-house team, you’ll play a vital role in creating unforgettable guest experiences. You’ll deliver polished, intuitive service while maintaining pace, professionalism and personality throughout every service. Whether welcoming first-time diners or recognising VIP guests, you’ll ensure every interaction reflects the excellence and energy of the Hell’s Kitchen brand.

What you'll be doing

• Delivering exceptional, five-star service to every guest
• Taking orders confidently and accurately, with strong menu and product knowledge
• Anticipating guest needs and creating memorable dining moments
• Working seamlessly with kitchen and bar teams to ensure smooth service
• Maintaining immaculate presentation of tables, sections and service areas
• Handling guest feedback professionally and resolving issues in the moment
• Upholding all service, health & safety, allergen and brand standards at all times

What you’ll bring

• Previous experience in a high-volume or premium hospitality environment
• A genuine passion for hospitality and guest experience
• Confident communication skills and a polished, professional presence
• Calm, focused and adaptable under pressure
• A team-first attitude with pride in delivering exceptional service

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing - You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line - Free, confidential advice
• Be Well Platform - Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community - We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards - Monthly, quarterly, and annual recognition
• Social & Seasonal Events - Fun, inclusive celebrations
• People Council - A platform for every voice
• Paid Volunteering Days - Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.