Hell's Kitchen F&B Coordinator

Hell; Greater London; Vor Ort; GBP 19.000 - 23.000; Vollzeit

Benefits dieser Stelle

Staff meals on duty

Pension scheme

Healthcare schemes

Career development

Zusammenfassung

Hell’s Kitchen London at The Cumberland is seeking a proactive F&B Co-ordinator to manage reservations and enquiries, ensuring every booking is accurate and aligns with premium service standards. You’ll collaborate with management, reception and sales to maximise covers and deliver a seamless guest journey from first contact to arrival.

Ideal candidates will have experience in reservations or hospitality coordination, be highly organised, and communicate clearly with guests while supporting a

Qualifikationen

• Experience coordinating reservations, bookings, or hospitality coordination.
• Excellent organisation and attention to detail.
• Clear, guest-focused communication and ability to manage priorities.

Aufgaben

• Managing and coordinating restaurant bookings across all booking systems
• Acting as a key point of contact for guest enquiries, group bookings and special requests
• Ensuring booking information is accurate and communicated to the restaurant team
• Supporting the management team to maximise covers and optimise table planning
• Working with front of house, sales and operations to ensure smooth service delivery
• Maintaining accurate records, confirmations and reports
• Identifying opportunities to enhance the guest journey through coordination and communication
• Upholding brand standards and delivering a warm, professional service

Kenntnisse

Reservations coordination

Booking systems

Highly organised

Guest-focused communication

Prioritisation under pressure

Team player

Hospitality passion

Tools

Booking software

Jobbeschreibung

Contract: Full Time
Payment: Hourly
Salary: £14.50 per hour

Inspired by the hit television series created by Michelin starred chef Gordon Ramsay, Hell’s Kitchen (London) is an immersive dining experience that captures the energy and excitement of the iconic television show and delivers it directly to the table.

Designed to transport guests straight into the heart of the action, the restaurant blends theatrical flair with culinary excellence and exceptional service, while pairing outstanding food and drink with world class service.

Recreating the tension of the show’s famed red and blue open kitchens diners witness the precision and intensity behind every dish, as well as a contemporary bar showcasing the latest trends in mixology. The menu features signature, show-inspired creations such as the legendary Beef Wellington, Pan-Seared Scallops, and Sticky Toffee Pudding, each prepared with the same passion and perfection expected from the show’s world-class chefs.

More than a meal, Hell’s Kitchen offers guests a front-row seat to the ultimate dining performance in one of London’s most sought-after locations, The Cumberland champions the city’s cultural and music scene, inspired by its rich history of housing music legends.

As F&B Co-ordinator, you’ll be at the heart of the guest journey, coordinating reservations and enquiries and ensuring every booking is handled with accuracy, transparency and care. Working closely with the restaurant management, reception and sales teams, you’ll help maximise covers, support revenue targets and ensure guests receive a seamless, premium experience from first contact to arrival.

This is an ideal opportunity for someone who loves hospitality, thrives on organisation and takes pride in getting the details right.

What you’ll be doing

• Managing and coordinating restaurant bookings across all booking systems
• Acting as a key point of contact for guest enquiries, group bookings and special requests
• Ensuring booking information is accurate, up to date and clearly communicated to the restaurant team
• Supporting the management team to maximise covers and optimise table planning
• Working closely with front of house, sales and operations to ensure smooth service delivery
• Maintaining accurate records, confirmations and reports
• Identifying opportunities to enhance the guest journey through thoughtful coordination and communication
• Upholding brand standards and delivering a warm, professional and relatable service at every touchpoint

What you’ll bring

• Previous experience in a reservations, bookings, F&B or hospitality coordination role
• Comfortable working with booking and reservation systems
• Highly organised with exceptional attention to detail
• Confident, clear communicator with a natural, guest-focused approach
• Adaptable, calm under pressure and able to manage competing priorities
• A team player who enjoys working with people and supporting a fast-paced operation
• Passionate about hospitality and creating exceptional experiences

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing - You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream - You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks - Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend - Earn up to £1000 when friends join our team
• Interest-Free Loans - Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line - Free, confidential advice
• Be Well Platform - Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community - We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards - Monthly, quarterly, and annual recognition
• Social & Seasonal Events - Fun, inclusive celebrations
• People Council - A platform for every voice
• Paid Volunteering Days - Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.