Heating Helpdesk Engineer

Daikin; West of England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in HVAC solutions is seeking a Helpdesk Engineer to leverage technical skills in an office-based role. You will provide exceptional customer support, resolving queries while enjoying a competitive salary and comprehensive benefits, including training and development opportunities.

Benefits

Comprehensive private medical insurance

Employer Pension Contributions at 7%

Investment in training and development

Highly competitive bonus

Qualifications

• Experience in fault diagnosis and handling refrigerants.
• Proven customer service skills and communication.
• Ability to work in fast-paced environments.

Responsibilities

• Acting as point of escalation for installation/service inquiries.
• Resolving customer queries using technical expertise.
• Building relationships and delivering service excellence.

Skills

Fault diagnosis

Customer service

Problem solving

Communication

Education

City & Guilds in Heating & Ventilation L2 or equivalent

F-gas (2079) qualification

Tools

Electrical schematics

Job description

Bristol (Office Based)

Competitive Salary + Bonus + Benefits

Are you a HVAC Specialist with hands-on expertise of fault diagnosis across a range of ASHPs?

Ready to transition off the tools and into an office-based Technical Helpdesk role? If so, this could be the perfect opportunity for you.

What’s In It For You?

At Daikin UK we value our employees and their contributions. We offer a comprehensive rewards package including:

• Highly competitive bonus.
• Employer Pension Contributions at 7%
• Comprehensive private medical and personal accident insurance plans.
• Investment in your training and development to encourage and support your career progression within the company.

How You Can Play Your Part:

As a Helpdesk Engineer, you’ll leverage your technical expertise to resolve a variety of customer queries, translating their concerns into effective troubleshooting strategies.

You Will Be:

• Acting as the point of escalation to resolve installation and/or service enquiries, you’ll know the right questions to ask in order to reach a conclusive diagnosis.
• Competent with electrical schematics and problem solving in a fast paced-environment.
• Building strong relationships and trust with customers through excellent communication.
• Customer service centric – upholding the most professional, personable demeanour throughout to deliver service excellence.

About You:

You are technically astute, with a strong ability to diagnose and resolve issues across a range of ASHPs; specific Daikin Altherma experience would be highly advantageous. You possess:

• City & Guilds in Heating & Ventilation L2 or equivalent experience
• F-gas (2079) qualified, with adept experience handling refrigerants.
• G3 unvented cylinders / hot water systems
• Your passion for mastering all technical issues has meant you’ve been a point of escalation to resolve breakdowns and reactive service call-outs.

If you're looking to transition into an office-based role while still applying your deep technical knowledge in a helpdesk environment, this is your chance to make an impact.

Your Interview Journey:

Interview 1: Introduction and Exploration Call

With: Your Daikin Recruitment Business Partner

Purpose: For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.

Interview 2: Structured Interview

With: Hiring Manager

Purpose: A detailed discussion to explore your work experience and delve into Daikin's operations, focusing on the specifics of the role.

Interview 3: Final Formal Interview

With: Hiring Manager and a Senior Management Team Member

Purpose: Your opportunity to demonstrate your technical knowledge and expertise, by answering some in-depth technical questions relevant to the role.

About Us:

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.

We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.