Heat Network Finance Manager

Residential Management Group; Hoddesdon; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in property management is seeking a Heat Network Finance Manager to oversee financial management and customer interactions. This role involves managing billing agents, facilitating debt collection, and ensuring high-level customer service. With a strong emphasis on professional development, the company offers a supportive environment where employees can thrive. Enjoy a competitive salary, generous holiday allowance, and comprehensive health benefits, making this an excellent opportunity for finance professionals looking to make a significant impact in the utilities sector.

Benefits

27 days holiday plus bank holidays

Free Healthcare cashback Plan

Sponsorship for study and professional qualifications

Pension scheme

Life assurance

Access to shopping discounts and exclusive offers

Qualifications

• Background in accountancy or bookkeeping is essential.
• AAT qualified or working towards qualification is preferred.

Responsibilities

• Manage external billing agents and facilitate debt collection.
• Respond to customer queries regarding outstanding debt and billing.
• Coordinate with billing providers on tariff setting and debt recovery.

Skills

Accountancy

Bookkeeping

Microsoft Excel

Customer Service

Time Management

Communication Skills

Education

AAT Qualification

Member level IRPM

Tools

Microsoft Word

Microsoft Outlook

Job description

About Us:

Join the RMG family, one of the largest and most respected property management companies in the UK, with a portfolio spanning over 144,000 households. We offer diverse job opportunities across property management, finance, customer service, and more, making us a great place to work.

Every employee has the opportunity to learn, develop, and grow in their chosen career pathway and reach their potential.

Role Purpose:

As Heat Network Finance Manager at Residential Management Group (RMG), you will manage external billing agents and facilitate debt collection. You will respond to customer queries regarding outstanding debt and billing arrangements, and oversee financial management and reconciliation of heat network funds.

Location:

This role is based full-time at our offices in Hoddesdon, EN11 0DR.

Key Responsibilities:

• Respond to customer queries about the financial status of their district heating accounts.
• Coordinate with billing providers on tariff setting and debt recovery.
• Manage the transfer of debt from billing agents into RMG's systems.
• Participate in meetings with key clients to discuss issues and resolution plans.
• Provide training and coaching to colleagues on completion processes.
• Serve as an escalation point for complex queries from internal and external customers.
• Adhere to company processes, procedures, and policies.

Essential Skills and Experience:

• Background in accountancy or bookkeeping.
• AAT qualified or working towards qualification.
• Proficiency in Microsoft Word, Outlook, and Excel (Intermediate level).
• Strong attention to detail and excellent time management skills.
• Excellent communication skills, capable of providing high-level customer service.
• Ability to make independent and collaborative decisions supported by evidence.

Preferred Qualifications:

• Member level IRPM (Institute of Residential Property Management).
• Knowledge of Heat Network Regulations or the wider utilities sector.

Our Benefits:

• 37.5-hour workweek with a competitive salary.
• 27 days holiday plus bank holidays and 2 paid volunteer days annually.
• Free Healthcare cashback Plan covering optical, dental, physiotherapy, GP charges, and 24/7 remote GP services.
• Sponsorship for study and professional qualifications (up to 5 study days).
• Pension scheme (matched up to 7%) and life assurance (4x salary).
• Access to Our Place Rewards for shopping discounts, vouchers, cashback, and exclusive offers.