Part-Time Public Area Attendant

Raffles; Greater London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff meals on duty

Free dry cleaning for uniform

Employer pension contribution of 3%

Enhanced sick pay

Enhanced parental leave

Job summary

Raffles London is seeking Front of House Housekeepers to ensure the cleanliness and attractive presentation of public areas within the hotel and residences. You will work closely with the Senior Housekeeper and Assistant Executive Housekeeper to uphold the highest standards of service.

As part of a luxury hotel environment, you will coordinate with other departments and adapt work accordingly to guest needs, maintaining a pristine impression at all times.

Qualifications

• Exceptional cleaning and service with attention to detail.
• Strong guest service and communication skills.
• Ability to work within a team.
• Professional grooming and appearance.
• Proven ability to perform under pressure while maintaining high service standards.
• Good time management and multi-tasking abilities.
• Willingness to support a 24h operational schedule when required.

Responsibilities

• Follow daily tasks to maintain public areas of the hotel and residences.
• Adapt cleaning frequency based on guest numbers and occupancy.
• Balance priority and non-priority tasks efficiently.
• Be informed about events, occupancy, and bookings at shift start and during shifts.
• Clean public areas, restaurant, guest and staff toilets per Raffles SOPs.
• Use cleaning chemicals per operating procedures.
• Keep service areas clean, stocked, and organised during shifts.
• Report losses, damages, or issues via nowcross and coordinate with Housekeeping.
• Report technical issues or stains promptly via nowcross for action.
• Carry out regular deep cleaning as instructed.
• Interact with guests in a caring, respectful, and proactive manner.
• Know hotel and residence facilities, including outlet opening hours.
• Hand over any found property to Security promptly.
• Perform other duties as required or assigned.

Skills

Attention to detail

Team collaboration

Guest service

Professional appearance

Under pressure performance

Time management

Flexible schedule

Job description

Job Description

Scope Of Position

Your role will be responsible for ensuring the cleanliness and orderly presentation of assigned public areas and maintaining a positive overall impression of the hotel according to the Raffles London procedures and standards.

Supporting and working closely with the Senior Housekeeper and the Assistant Executive Housekeeper overseeing all aspects of public areas cleaning on the front & back of the hotel and the residences.

You will work in close contact with other departments throughout the Hotel and the Residences to ensure a smooth and consistent service, surpassing the guests’ expectations.

Responsibilities

Operation

• Follow the daily task list of maintaining the Hotel and the Residence public areas,
• Being intuitive by adapting the frequency of cleaning according to the number of guests in public areas
• Find a work balance between priority and non-priority jobs.
• Keep yourself informed about the events, the occupancy and the outlet bookings at the beginning of and during your shift.
• Clean public areas, restaurant, guest, and staff toilets according to the Raffles Standard Operation Procedure.
• Use the appropriate cleaning chemicals on all surfaces as per the Raffles operating procedures.
• Keep the service areas clean, tidy and well stocked through the shift.
• Report any loss/damage to linen, furniture, fixtures, or equipment in nowcross and ensure the follow up with the Housekeeping Department,
• Report any technical issues, stains on furniture and carpets promptly via nowcross for immediate action,
• Perform regular deep cleaning of all areas of hotel as instructed,
• Interact with guests in a caring, respective and positive manner, assist the guest proactively.
• Have a great knowledge of the Hotel and the Residence facilities including the opening hours of all hotel outlets,
• Handover any lost property found in the public areas to the Security Department
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.

Qualifications

Qualifications, Skills & Experience

Essential

• Able to provide exceptional cleaning and service for the guests with extremely attention to details.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Able to work within a team.
• Professional and well-groomed
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity.

Belonging: We celebrate our differences. We support each other and we always stand together.

Integrity: We build trust through mutual respect and being authentic.

Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.

Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.